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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Taylor F.
Aug 16, 2022
Kissel is amazing
Customer service representative Kissel was extremely helpful & understanding!
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Blake C.
Aug 16, 2022
Great service!!
Great service!!
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Gracie A.
Aug 15, 2022
This is our second experience with…
This is our second experience with LensDirect and both times have been stellar. This time, I changed the original order, Karielle and LensDirect team handled my order changes and charge changes with ease. Received glasses very beautifully packed and the prescription was correct. We are very pleased with LensDirect and would not hesitate to order from them again. Forget to mention the prices are great.
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Hannah T.
Aug 14, 2022
Seems like a good company
Good prices, fast, good products
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Shoni
Aug 14, 2022
Excellent customer service !!
Easy ordering process, superb customer service (10/10) — thanks to Olivia and Karielle!
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Kenton M.
Aug 11, 2022
Kissel was great :)
Kissel was great :), she was very understanding and patient. Kissel let me talk and voice my concerns and when I was done, She explained everything I needed to know in the sweetest voice. Kissel did everything I needed her to do and even though i was upset when I called originally, by the end of the conversation with her I was smiling.
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Candy H.
Aug 10, 2022
Amazing customer service
Amazing customer service had Daisy reach out to me and inform me of un upgrade to my order that would better serve me and my needs. 5/5 would recommend and use again.
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James S.
Aug 9, 2022
Problem with 20% credit rectified in short order
Due to clicking too quickly, a 20% discount did not get applied. In short order, Kissel remedied the issue and sent a confirmation email. As good as customer service gets.
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