Victor R.
Awesome customer service
Awesome customer service! I had ordered from a competitor and was on back order on the verge of running out! Lens direct sent me 2 weeks of trials so I did not run out until my order was delivered!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Victor R.
Awesome customer service! I had ordered from a competitor and was on back order on the verge of running out! Lens direct sent me 2 weeks of trials so I did not run out until my order was delivered!
Kim K.
Really friendly and responsive customer service. Claire and Bibi both helped me out. Even though I was not able to get my lenses for the frames I have (guess I have super strong Rx) I would highly recommend LensDirect to any of my friends based on my positive experience with these two employees.
Robert B.
Olivia was great and fast responding to my questions and concerns of a new customer and order. Olivia's instructions was clear and easy to follow. This was a easy process from start to finish to place a lens replacement order for my own frames.
Ay L.
Bibi was so great at helping me! Got a great deal from the website and cant wait to receive.
Jack
I had to redirect the shipment of my glasses at the last minute. 3 emails later and Dornio had my glasses on their way to me. Awesome customer service.
bernadette M.
Absolutely amazing and helpful
Alec S.
Danea was great. Very friendly, clear and concise communication. All questions and concerns were addressed to satisfaction.
mzayec
Dornio, quickly and professionally resolved my order issue in minutes. Awesome!!!!