Tina K.
After having trouble ordering contacts
After having trouble ordering contacts, Bibi was a great help. My doctor had wrote down the wrong number and she found the mistake. She was a great help!!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Tina K.
After having trouble ordering contacts, Bibi was a great help. My doctor had wrote down the wrong number and she found the mistake. She was a great help!!
Stephanie C.
Claire was very helpful to me and very nice to speak with. Thanks!
Natalie B.
I’m a previous optician turned frame rep. I have SO many frames that I need lenses for. This was my first order with Lens Direct. I have a minimal single vision Rx so I just get cr-39 with anti-reflective. It was SO fast and so easy! Customer service was super easy to contact to provide my PD. I will most definitely be ordering more from lens direct. Thank you!!
Kim
Dornio Boyce went above and beyond to help me get my prescription verified in a timely manner. He saw there was an error and was quick to help me fix it.
Marc B.
I mistakenly ordered a bifocal lens. I needed a redo, and Claire was able to get me a 30% discount on my redo.
April S.
Claire was awesome at resolving my issue. I appreciate her excellent customer service! Thank you!
Celia
Exceptionally! Claire was very professional
Diana
I had made an error on my order, but I was able to quickly get that fixed.