LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Lucia L.
Jul 9, 2026
Awesome customer service
I accidentally ordered the wrong lens size for my raybans and they immediately helped me figure out the correct size and sent me the correct size. Customer support is amazing and lens quality is great!
Response from LensDirect.comJul 9, 2026
Hello Lucia! We're so glad our team was able to quickly help you identify the correct lens size for your Ray-Bans and get the right order on its way. It's wonderful to hear that you were happy with both the customer support and the quality of your lenses. We truly appreciate your kind words and your support!
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Jessica R.
Jul 3, 2026
Looking forward to the next order
The lens replacement process is very easy and I feel like the turn around was so quick. I am so happy I get to use my favorite frames again. I will definitely be using Lensdirect again.
Response from LensDirect.comJul 8, 2026
Hello Jessica! ! We're thrilled to hear that the lens replacement process was easy and that the turnaround exceeded your expectations. There's nothing better than being able to bring your favorite frames back to life, and we're so glad we could help. We truly appreciate your support and look forward to helping you again whenever you need new lenses. Enjoy your refreshed glasses!
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Mitchell G.
Jul 2, 2026
Great product fast delivery will order…
Great product fast delivery will order from them again
Response from LensDirect.comJul 8, 2026
Hello Mitchell! We're so glad you were happy with both the product and the fast delivery. We truly appreciate your support and are excited to hear you'll be ordering from us again. We look forward to serving you next time!
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Cassie
Jul 2, 2026
Bibi was most helpful
Bibi was most helpful. Answered all of my questions. Just what she says to expect is what happened. As we speak I’m getting another pair of frames ready to get a lens replacement. LensDirect who have a new customer forever. Thank you!
Response from LensDirect.comJul 8, 2026
Hello Cassie! e're delighted to hear that Bibi provided such helpful support and answered all of your questions. It's great to know the process met your expectations from start to finish. We're honored to have earned your trust and are thrilled to hear you're already preparing another pair for lens replacement. Thank you for choosing LensDirect we look forward to helping you again!
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Coanna
Jul 2, 2026
Package never arrived despite receiving…
Package never arrived despite receiving an email that it was delivered A replacement was shipped by the team, thank you very much
Response from LensDirect.comJul 8, 2026
Hello Coanna! We're very sorry to hear that your original order did not arrive as expected, despite the delivery notification. We understand how frustrating that can be, and we sincerely apologize for the inconvenience. We're glad we were able to send a replacement and hope it reached you successfully. We appreciate your patience and the opportunity to make things right.
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Wasif H.
Jul 2, 2026
Price
Very fast shipping
Response from LensDirect.comJul 8, 2026
Hello Wasif! Thank you for your review! We're so glad you were happy with our fast shipping. We appreciate your support and look forward to serving you again in the future!
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Gladys H.
Jul 1, 2026
Great Customer Service
DeMario provided great customer service. I would definitely recommend LensDirect because of his great value in customer service.
Response from LensDirect.comJul 8, 2026
Hello Gladys! We're thrilled to hear that DeMario provided you with excellent customer service and made your experience with LensDirect a positive one. We truly appreciate your recommendation and will be sure to share your wonderful feedback with DeMario. We look forward to helping you again in the future!
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Donald S.
Jul 1, 2026
Easy install and very good product
Easy install and very good product. Highly recommend
Response from LensDirect.comJul 8, 2026
Hello Donald! We're so glad to hear that you found the installation process easy and are happy with the quality of your lenses. We truly appreciate your recommendation and your support. We look forward to serving you again in the future!
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