LensDirect.comReviews of lensdirect.com

Response from LensDirect.comNov 26, 2018

Hi Kortney! I am so sorry to hear this! I do see here that your rep did not place your order for you. I see that you signed up for AutoRefill on a previous order and that was shipped out at the designated ship date. If you do not want this package, please write RTS on that package, put it back in your mailbox, and once that is back, you will get a full refund after inspection! I apologize for this inconvenience. I will put in $5 account credit so that you have extra savings on your next order. I hope this helps. Have a great day! The LensDirect Team

Response from LensDirect.comNov 26, 2018

Hi Eri! I am so sorry to hear this! We do order from the same manufacturer as everyone else so this may have been a bad batch. No worries, I am here to help! I will be sending replacements of your Moist lenses. However, for your Defines, those are being discontinued so the manufacturer has shut down all trial lenses for that product. For the inconvenience, I will give you half account credit for those products. You will have $30 in your account for the next time you order. I will send those Moist replacements out as soon as I get them in! I hope this helps a little. Let me know if there's anything else we can do. Have a great day! The LensDirect Team

Response from LensDirect.comNov 6, 2018

Hi Heidi! I do apologize about any inconvenience. I would love to figure out exactly what happened. I looked into it and I did see that we placed your order when you requested and then had trouble with your card. I would love to rectify this! Please reach out to us via info@lensdirect and let me know if there's anything we can do to fix this. We would love to work with you again. Have a great day! The LensDirect Team

Response from LensDirect.comSep 11, 2018

Hi Sam! I am so sorry to hear this. I did do a little digging and it looks like you spoke to our answering service during our non-business hours. They are not authorized to make any changes without our permission. Once we did receive your request, the order had already shipped out. I apologize profusely. I can understand your frustration entirely. For this inconvenience, I put $10 into your account to use next time. I hope this helps a little. Let me know if you still want that other box placed and we would be happy to assit! Have a great day! The LensDirect Team

Response from LensDirect.comAug 30, 2018

Hi Lee! I am so sorry to hear about this! I will be speaking to the manufacturer about this damage. That shouldn't have happened once, let alone twice! I do see here from the email you sent that there was irritation. There was no mention of chipping. Because of this, we need a valid prescription to ship these out. Especially since your son is so young. Once we get that, we can send out replacements for you! :) I apologize for any inconvenience. Please let me know if there's anything else I can do to help. Have a great day! The LensDirect Team

Response from LensDirect.comAug 29, 2018

Hey there Marion! I am so sorry to hear about this! After reading this review, I started an investigation to figure out what happened. It looks like the order was placed on the 1st and shipped on the 3rd. Your local USPS claims this was delivered 3 days later on the 6th. You reached out to us a week later asking about the status. The following day we informed you that, as per our policy, you must reach out to USPS with the tracking number in an attempt to locate the package. On the 22nd, you reached out to us again. An investigation had not been concluded with USPS. However, we made an exception and shipped out replacements with expedited shipping. Unfortunately, it looks like this package was met with an unforeseen delay at the post office and took a bit longer, despite the expedited shipping. The good news is your package was signed for and delivered successfully today! This makes me happy to hear We would love for you to give us another chance next time you need lenses. Please reach out to us when you are running low and we can definitely give you a special discount on your next purchase :) I apologize for any inconvenience caused. Have a great day! The LensDirect Team

Response from LensDirect.comAug 10, 2018

Hi Alana! I am sorry to hear this! If you ever would like a great coupon to save some money, you can always contact your representative for all the great deals we have going on. :) We buy our lenses from the manufacturer. If they are ripping, please call Freshlooks directly so that they can send you replacement lenses for this inconvenience. I would love to send you those however, Freshlooks does not come in powered trials. You would need to contact them directly for those. Let me know if I can do anything else to help. Have a great day! The LensDirect Team