david T.
Great customer service
Arthlin was very responsive and he resolved my issue in less than a day. Thank you very much anf will definitely be getting more lenses from lensdirect.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
david T.
Arthlin was very responsive and he resolved my issue in less than a day. Thank you very much anf will definitely be getting more lenses from lensdirect.
Teah M.
prompt and perfect customer service! Kissel went above and beyond, and made sure I had what I needed. Much appreciated!
Deana B.
Aaliya was super helpful in helping me figure out my PD in order to send my frames in for replacement lenses. Wonderfully friendly and informative.
DJ N.
Arthlin Augustin gave the best phone assistance I've received from any organization in a loooong while. She listened to me and explained in a detailed manner what took place in my order. She left me in an assured frame of mind and that's why I stick with LensDirect. Happy eyes are important and so is Arthlin Augustin
Deven H.
Aaliyah was a great representative of the company. She was able to successfully move my purchase along and get it shipped out to me before the weekend started (which would have made me wait an additional two days for delivery).
Timothy M.
The representative was very professional and patient in helping us for the first time using Lensdirect.
Warren
Bibi did a great job of ironing out a few minor difficulties - and very quickly. ###########
Ed W.
I have to admit, the customer service through the chat with Dornio was pretty good. He corrected my account, and answered my questions efficiently. Thanks Dornio.