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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Lynne M.
Nov 10, 2022
ONeil was very professional and…
ONeil was very professional and helpful. His manner reflects well on LensDirect. He is an asset to the company.
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Zach H.
Nov 9, 2022
Bibi gave the best customer service…
Bibi gave the best customer service experience ever! Made me want to continue ordering from lens direct. Thank you!
Report
Minh
Nov 9, 2022
Order the first/second lens replacement for my…
Order the first lens replacement for my computer vision. Everything went smoothly. I am happy to get my lens replace for half my usual cost. Order a second replacement for my everyday vision forgot to apply the discount promo I got from first order. Send an email and Bibi correct the order with the discount within an hour. Very responsive customer services
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Dana
Nov 9, 2022
I had a small issue with an auto-shipment
I had a small issue with an auto-shipment, and Dorian helped me get it resolved right away. I have always experienced great service with LensDirect, and this time was no different. I will be ordering from them again.
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Aaron D.
Nov 9, 2022
Bibi provided wonderful customer…
Bibi provided wonderful customer service & assisted me with all of concerns.
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Brenda B.
Nov 9, 2022
Deanna was very pleasant to speak with
Deanna was very pleasant to speak with. Explained very thoroughly the questions I asked. See represents customer service with Lens Direct.
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Nallely
Nov 8, 2022
Customer service was good
I spoke to a representative named Bibi, and they were very helpful in getting my order out as soon as possible.
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Terri S.
Nov 8, 2022
Bibi listened a understood my wishes.
Bibi listened a understood my wishes. Thank you very much!
Report

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