LensDirect.comReviews of lensdirect.com

Response from LensDirect.comApr 12, 2019

Hey Christina, We're very sorry to hear that! It sounds like you may have received a bad batch of lenses. We've went ahead and shipped out a full set of replacements. If this ever happens in the future please reach out to your dedicated rep, they'll be more than happy to assist. Have a great day! -The LensDirect Team

Response from LensDirect.comMar 8, 2019

Hi there! I'm sorry to hear you received the wrong order. It looks like the doctor was called and they did not catch that the powers were inverted. I looked into the order and I'm reading that we received the incorrect lenses, refunded what was eligible, and provided replacement lenses. I sincerely apologize that this was not caught during verification. We would love you to give us a second chance. When you log back in you will see a credit of $10, usable on any future order with us. Have a great day! - The LensDirect Team

Response from LensDirect.comMar 8, 2019

Hey Josh, Very sorry to hear you didn't receive your order! It looks like everything went smoothly with the order, but USPS may have misdelivered it. It's not a problem though, your dedicated rep should be reaching out to you soon with an updated tracking number for a replacement package. If there is ever a problem in the future please reach out to your dedicated rep directly. They can remedy the problem and make things right. Looking forward to working with you again in the future! -The LensDirect Team

Response from LensDirect.comFeb 8, 2019

Hey Ann, Very sorry to hear you received the wrong lenses! It looks like we called the doctor to approve the order. Unfortunately your doctor verified incorrectly. We have since contacted them and received the right prescription in negatives. That prescription is on your account for your future orders! I would like to get you the correct lenses out. As per the email you originally received, we do not accept back opened lenses for a refund. But not to worry! You will be getting your correct lenses soon. If you need any help you can always reach out to your dedicated rep, Ian. He is more than happy to assist. Have a great day! The LensDirect Team

Response from LensDirect.comDec 11, 2018

Hey Lauren, I am very sorry to hear about the quality of the lenses you received! These are all manufactured by the same company regardless of where they are purchased from. Unfortunately there are a few bad batches of lenses that make it out. We have no way of knowing the lenses are bad until they are opened and inspected. This is uncommon, however when this happens please reach out to your dedicated representative. They will have no problem addressing the situation and making it right. I reached out to your eye doctor to confirm the RX and have ordered you a full set of replacements. These should be shipping out soon. For the inconvenience I have also added a credit of $5 to your account, usable on any future order. Hope to work with you again soon. Have a great day! The LensDirect Team

Response from LensDirect.comDec 6, 2018

Hey Jennifer, I am very sorry to hear about your experience with LensDirect.com. As you stated in your review – you’ve always had a great experience with us, so I’d love to figure out a way to get you back to that point. I have been looking into this, however I do not see any recent correspondence from you except for prescription verification confirmation on November 22nd to our support email. I also do not see any emails to your Dedicated Account Rep. As far as the latest order goes, I do see both the order confirmation and tracking email were sent and read shortly after. It sounds like the best way of contacting us would be by phone at 800-536-7111. There is always a representative ready to best assist. If you have not yet sent the package back, I can have your dedicated rep follow up with you and send you a prepaid return label. I have deposited a $5 credit into your account for any misunderstanding and inconvenience – please know that this is usable on any future order with us. I really hope I was able to help a little and hope to see you again soon. Have a great day! The LensDirect Team

Response from LensDirect.comNov 26, 2018

Hi Jill! I am so sorry to hear all of this! I did strike an investigation on your order to see exactly what happened. I see here that we emailed you to let you know that the picture you sent us of your prescription was too blurry to see. Once we send out an email, we wait 2 business days to reach out by phone. Looks like you beat us to the punch! (Please also remember that our emails can sometimes land in Spam if your email provider is not familiar with us.) I do see here that we shipped out your entire order. I am just as confused as you are that you did not receive the full thing. But as soon as you called us, we ordered you replacement lenses so that you would have exactly what you ordered. We would never want to jip you anything, especially when it was something paid for. For this inconvenience, I will be putting $10 into your account so that you have that savings for the next time you order. I truly apologize and hope this helps. Please let me know if there's anything more I can do to help. Have a great day! The LensDirect Team