LensDirect.comReviews of lensdirect.com

Great customer service and versed knowledge about the types of lens. Hoping the finish products comes back as good as their customer service waiting.

I placed an order last night (11/21/22). I later realized that the prescription I uploaded had two prescriptions and I did not specify which one so I immediately emailed the company and Claire responded this morning. She confirmed she had updated my order with the correct prescription. Claire also reminded me that I had to provide my PD measurement which I took care of right away and the instructions she provided were detailed and easy to follow. Claire was pleasant to work with and very responsive. She definitely provided 5 star service!!!

Occasionally, turn around times can be tricky on lens replacement. Customer service, however, is always top notch. Thanks for your assistance Oneil.

Dornio was very helpful! He got my problem fixed right away!

Great customer service from Dornio! I placed an order but forgot to upgrade the lenses. I sent a message and within hours, my mistake was solved by Dornio. Great prices, and great quality lenses on my previous order. Thank you Dornio and LensDirect.com!

I received prompt attention and answers to my questions. I could not ask for more.

Dornio was extremely helpful, corrected the error on my prescription within minutes, and very pleasant to deal with. Thank you!

My customer happiness rep “Karielle” was a joy to work with and understood my issues and solved them with good explanations. I’m happy I got her to help me today at Lens Direct ​​​​​​