PH
Efficient representation
Very efficient representation by Danea, the customer service representative I placed my eyeglasses order with. She was knowledgeable, courteous and quick with her responses.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
PH
Very efficient representation by Danea, the customer service representative I placed my eyeglasses order with. She was knowledgeable, courteous and quick with her responses.
Doug
I have been a satisfied LensDirect customer for several years. My prescription in one eye recently changed and I needed help in getting just one lens updated. Bibi was very helpful and let me know how to proceed.
Trish G.
Claire wrote me back immediately when I asked a questions about shipping. Her response was clear and concise and I appreciated the quick reply. 5 stars!
Dawn
Karielle was friendly, knowledgeable, and provided excellent customer service!
Rob
This is a first part review since I just ordered from LensDirect. The process is so simple and the value for my progressive rx is unbeatable. I contacted Starr from LensDirect and immediately received a response (on a holiday no less). I will review once I receive the new lenses. Thanks LensDirect! This is the second part of my review 12/08/22: Lensdirect delivered my old glasses with new lenses. They’re perfect! The whole process was easy at an affordable option. I will definitely be using Lensdirect in the future! Thank you Starr!
JSTONE
Couldn't ask for better service. Starr, the rep I spoke to was a star!!
Sophie B.
Very helpful
Lynn
I have now ordered 7 pairs of lenses for my existing frames. The new RX is perfect and the customer service is the BEST! I will always order my eyewear and lenses from LensDirect.com. Very Happy Customer