Mike Q.
Customer Service A+
The Customer Service Rep Claire helped me immediately, much appreciated.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
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Excellent

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Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Mike Q.
The Customer Service Rep Claire helped me immediately, much appreciated.
earl
Claire was fantastic! She helped me find the perfect lens and was able to honor Black Friday prices, even though the deal was expired. Thank you so much!
Art & Celeste C.
Keisha was extremely helpful and fixed my problem.
Dee I.
Claire made it super easy to correct an issue on my order.
Vince
Starr was absolutely great in helping me. So patient with all my questions and walked me through everything. Great service! This was my first experience and I would definitely recommend to anyone.
Marc T.
Outstanding support both by phone and by text. What else could I ask for?! Used app to measure my pupillary distance (PD).
Robert H.
Quick and Prompt Service and Respone!
Catherine N.
Claire was extremely helpful with my questions:)