Dennis V.
Friendly and helpful
Claire assisted me with completing my order. She quickly helped send me a shipping label when one was not automatically sent after checking out. Thank you Claire!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Dennis V.
Claire assisted me with completing my order. She quickly helped send me a shipping label when one was not automatically sent after checking out. Thank you Claire!
Tatiana P.
Thank you Warren, for making my call a pleasant experience. all my questions were answered and with your help we resolved the issue. I will definitely recommend this company to my family and friends
Kerry K.
Keisha resolved my issue with outstanding customer service. I had to wait awhile after being handed off by the automated chat bot, but I understand it's Cyber Monday and they are likely busier than usual.
Mark F.
Olivia answered all my questions promptly.
Myrna
Great customer service. Polite, Courteous and overall just nice.
Brian
Best service ever. Thank you so much for making this experience easy and fast.
Lucy C.
Connection to live agent took more than 5 mins. The agent was fast and efficient in providing me with the shipping label.
frank
Kissel Henry was very helpful and patient throughout the process. I thought it would be difficult, but she talked me through it. I was a little reluctant ordering lenses this way, but I'm convinced that she will come through for me.