LensDirect.comReviews of lensdirect.com

I just submitted my third order with LensDirect and this time with a pair of bifocals. Karielle intercepted my order because it was lacking the pupil distance measurement. My glasses hadn't even arrived at LensDirect yet, but she was on it as soon as my order was submitted. Then I also got an acknowledgement that she'd received my numbers freeing my order to go to production. This company is doing fantastic service for people, and it's people like Karielle that make it a great business.

My order was messed up and I couldn't find the shipping label and had some other questions and then Alex came to my rescue. He fixed it all easy-peasy. Thanks Alex.

I spoke with Claire, a representative of LensDirect. She answered my question and then took further action to assist before I even asked!

The support I received from Olivia when I placed my order incorrectly was outstanding! She helped clear up the issue immediately and made it extremely easy to fix on my end. Really appreciative of her help!!!

Last night I placed an order for lens replacements with LensDirect. Unfortunately, I failed to include the Cyber Monday 50% off code (worth $132 on my order). I did not find a way to cancel the order and start again, so I clicked on the support button and left an email explaining the situation. Today, I received a pleasant email from Dornio in customer support, telling me that they had applied the discount and issued a credit to me. I know there are many companies that would have found some way to say "too bad." Not only was this handled correctly and expeditiously, it was done with a virtual smile. I'm a customer for life!

Aaliyah was excellent. In just a few quick text messages she resolved my issue and got me my shipping label. Easy and painless!

Incredibly grateful for the assistance throughout this whole process. Oneil was super nice and helped me a great deal with a difficult situation. Thanks so much!!!

Claire did a wonderful job helping with my eye glass order!!! She was friendly, caring, and helpful! I really appreciate her time and help! Claire provided excellent customer service!!!