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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Yolanda S.
Dec 1, 2022
The sales representative Danea was very…
The sales representative Danea was very professional helpful great experience.
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Rita
Dec 1, 2022
Oneil provided my extraordinary service…
Oneil provided my extraordinary service and problem solving. It was quick and easy, and the problem was resolved much to my delight and satisfaction.
Report
Randall D.
Dec 1, 2022
I needed to make a change on my order
I needed to make a change on my order. I connected with a representative live within a minute and my order was changed without a hassle. Great company, I have been using them for years.
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Michelle R.
Dec 1, 2022
Thank you, Dornio
Dornio helped me update my order quickly and was very friendly and professional. I almost immediately received an email confirmation with the update details.
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Will
Dec 1, 2022
Very helpful with my issues:)
Very helpful with my issues:)
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Davion C.
Dec 1, 2022
Excellent Overall
Excellent Price Quick in response Very friendly and helpful staff (Aaliyah)
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Kelly C.
Nov 30, 2022
Bibi Kahn is the best!
Bibi Kahn is the best! She helped to resolve my issue and is so friendly! She even provided the tracking number and was so quick to answer my emails.
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Adam P.
Nov 30, 2022
Easy Process
Ordered on Cyber Monday and didn’t see shipping label in my email. (Great deals!) Called support and Denea was extremely helpful and sent me a new email right away and also a link for PD as that was a concern. Kudos so far LensDirect!
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