Jimmy C.
I just placed my order for the first…
I just placed my order for the first time and Dornio was super helpful and prompt with all his/her responses. My questions were answered and handled immediately.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Jimmy C.
I just placed my order for the first time and Dornio was super helpful and prompt with all his/her responses. My questions were answered and handled immediately.
Sharon
Oneil in customer service was very helpful in tracking my backordered lenses. He was knowledgeable and professional. Thank you, Oneil!
Kelly S.
I definitely recommend Lens Direct! I had a question about my order and emailed support Sunday evening and Monday morning Bibi Khan replied answering all of my questions. He was very friendly, helpful and professional. He helped me out a lot. Thank you Bibi!
Michael and Lauryn H.
Lens Direct has incredible customer services and has a very quick response time! Olivia was super helpful and communicative and had been incredibly helpful with all of my questions!! 10/10 would recommend this company!!
Adrienne
Karielle was great. Needed to change delivery address and she made it happen seamlessly. Received the glasses a day earlier than expected and they are perfect!
Lisa T.
12/2/22 This is my first time using LensDirect. I am so happy that Karielle was helping me through the process, she was friendly, professional, and very patient with me and all my questions. Thanks to her this has been a seamless and pleasant experience. Thank you again Karielle
Michael K.
I had a wonderful experience, very professional on every level lots of follow-through when they were questions. I spoke with Kissel today she was amazing.
Lester F.
I was ordering replacement lenses for my old glasses and was not sure if my prescription would work in those frames. Got excellent service from Starr who checked on for me with the lab and guided me through the purchase process. She was very helpful, professional and courteous.