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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Jo
Dec 6, 2022
I misclicked while making my order and…
I misclicked while making my order and had to contact Support. I got connected to Alex and he solved all my problems. Thanks again.
Report
Michael
Dec 6, 2022
Fantastic Service
Fantastic service provided. Prompt, courteous, thorough and well executed. A super quick turn around on getting replacement lenses into my old ray ban frames. They’re like new again.
Report
Debbie
Dec 5, 2022
Oneil was very professional
Oneil was very professional. He answered all the questions I had and he saved me time by helping me to order my contacts on the phone. He was a great help.
Report
Lisa
Dec 5, 2022
I have an eye condition and can't wear…
I have an eye condition and can't wear contacts right now, and Dornio was able to cancel my Auto-refills. Great service!
Report
Juan Q.
Dec 5, 2022
Kissel amazing costumer service 👍
Kissel amazing costumer service 👍
Report
M. B.
Dec 5, 2022
Dornio was very helpful
Dornio was very helpful! Reached out to customer service for support regarding my order. Dornio answered all my questions, responded quick and was patient. Solved my problem ASAP. Great customer service!!! Thank you
Report
Karen
Dec 5, 2022
Alex was amazing to work with
Alex was amazing to work with - listened to my issues and resolved them quickly and to my complete satisfaction. Customer service teams could learn a lot from LensDirect team members!
Report
Elena D.
Dec 5, 2022
Olivia in customer service
Olivia was very helpful helping me to complete my two orders. She was very friendly and efficient.
Report

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