Asha C.
Great customer service
Oneil was super professional, efficient and courteous and he handled my issue fantastically.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Asha C.
Oneil was super professional, efficient and courteous and he handled my issue fantastically.
Joette M.
I just finished an online chat with Bibi. Great experience! Very helpful! I am very impressed and will continue to do business with Lens Direct! Awesome customer service!
Dr. Michael F.
I have placed two orders with LensDirect, and there is one word for their communication, quality, service, pricing, and accuracy: PERFECT! I have found a lifelong optical service! Thanks so much for being such a reputable company. It shows in everything you do!
Alma
LensDirect is the most accessible site to order contacts and I keep coming back whenever I need refills. They have great customer service and will call you to follow up, so you don't have to call them. Speaking with a live agent makes a difference.
Cole C.
Great communication, easy to use, up to date and convenient communication tools including texting. Keisha , was so helpful and pleasant during our text. All experiences and touches have been great. Did, I mention great prices and I am looking forward to trying out my new XTRAactive polarized transitional lenses in gray. Please make it in Brown in the future.
Celeste
Keisha was very helpful in taking care of my order. She offered me options and allowed me to choose the best one for me.
Erika A.
I used LensDirect for the first time this past month. I had an issue with my prescription and then my contacts were back ordered, so there were several reach outs. The team, especially Oneil were very responsive and accommodating. I recommend them and will be personally using them again!
customer
Very efficient, helpful and knowledgeable on all my questions - fantastic customer service.