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LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

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Health & Medical
Vision & Hearing
LensDirect.com

LensDirect.comReviews of lensdirect.com

4.711,626 reviews
Vision & Hearing
401 Franklin Ave, Garden City, New York

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LensDirect.com4.7

Reviews11,626 About Contact

Overall score

4.7 out of 5

Excellent

Average of 11,626 reviews

Distribution

5★87%
4★4%
3★2%
2★2%
1★6%

What customers rate

Detail scores appear once 5 customers have rated them.

Contact & location

(800) 536-7111
lensdirect.com
[email protected]
401 Franklin AveGarden City, NY 11530

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About LensDirect.com

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.

LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.

Website: lensdirect.com
Category: Vision & Hearing
Location: Garden City, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 59% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

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Dario
Dec 14, 2022
Very effective and personable service
I was assisted by Claire and she was extremely cordial and efficient. My issue was addressed and solved very promptly. I would definitely recommend this customer care experience.
Report
Maria C.
Dec 14, 2022
Excellent Customer Service
Excellent Customer Service! Keisha L. was very helpful in revising my order and providing status of my order.
Report
Robert B.
Dec 14, 2022
Bibi was awesome to work with and…
Bibi was awesome to work with and helped me through my order. I will continue to use LensDirect
Report
Cheryl S.
Dec 13, 2022
Keisha was a great help!
Keisha was a great help!
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Michelle K.
Dec 13, 2022
Split billing request
I needed to split the charges between two credit cards. Called customer service and spoke to Kissel. She understood my request and processed it quickly and accurately.
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Dan
Dec 13, 2022
It was super easy to resolve my issue
It was super easy to resolve my issue! Bibi was awesome 👌
Report
Jennifer C.
Dec 13, 2022
Canceled auto refill prescription
They are a wonderful company! My son decided just to wear his glasses for right now and I needed to cancel our order and they were quick to do so snd gave me no hassle’s and replied quickly. Definitely will work with them again in the future 🙂
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Paul
Dec 13, 2022
Great customer service
Bibi was fabulous. I appreciate the friendly and responsive service. She was able to answer my questions and resolve an error that I made with the order.
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