LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 674 reviews with 1 star · Clear filters

Alisia E.
Jul 30, 2019
VERY DISAPPOINTING ☹️
I ordered a months worth of contacts and they didn’t have a prescription in them. I couldn’t see anything at all and it was the same blurriness as it is without my glasses at all! VERY DISAPPOINTED ☹️
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A J H.
Jul 22, 2019
Never again will I buy from LensDirect
I received a text message asking if I wanted to refill my prescription before it expired and I (foolishly) replied "Yes." After receiving my shipment and saw the included statement, I discovered that my order cost an additional $100 more than I paid for the original (first) order. The "original price" of the first order was comparable to what I pay for my prescription through Costco, but NOT THE REFILL!!! Essentially, being sleazy and greedy cost LensDirect.com this customer.
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elaine S.
Jul 15, 2019
Still waiting for my order to be…
Still waiting for my order to be complete after sending in my script for the 3rd time. They sent me the wrong lens prescription for my right eye. They sent me a +1.75 and my script is for a -1.75. When I called a week ago the rep. who answered couldn’t have been more rude. She stated my script wasn’t sent with the order, it was. We sent it again last week, and again this weekend,still no replacement . Customer service needs to step up.
Response from LensDirect.comJul 19, 2019
Hey Elaine, Very sorry to hear about your experience! We always strive to provide the best customer service experience. It looks like your order was placed for the positive power and unfortunately it wasn't caught during doctor verification. We did receive your correct prescription which has been added to your account. I see here a full set of replacements have been ordered, shipped, and delivered. Please reach out to your dedicated rep if you have any issues with the lenses. We would love for you to give us another chance in the future. I have deposited a credit of $10 into your account, usable on any future order with us. If there's anything we can do to make any part of your order better, please let us know and we would be happy to help! Have a great day! The LensDirect Team
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Tia R.
Jun 28, 2019
Messed up my address twice
Messed up my address twice. They never sent my replacement lenses or sent an email confirmation! I will never order from them again.
Response from LensDirect.comJul 3, 2019
Hey Tia, My apologies for any mixup or confusion with your recent order. It looks like the order was placed with the wrong city name. Normally our shipping software will catch most mistakes but this one did manage to slip through. It looks like you did speak to our customer service when the order was sent back to us and you opted for a refund. That was fully processed back to your card that day. If you would still like this order we would have no problem replacing this. Please reach out to your dedicated rep, we will take off 15% and provide free expedited shipping for the trouble. Thanks for choosing us, The LensDirect Team
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Cheryl R.
May 15, 2019
Rep wouldn't fill current script
It took me nearly two weeks to get a prescription that was on file from lensdirect exam services. The representative kept telling me that my script was expired when it was not and kept trying to get me to pay another 50$ for another exam. It was like chasing my tail. Most likely I will be going to a regular eye doctor and getting contacts from them.
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Anne M.
May 8, 2019
Sent the wrong RX and have not received…
Sent the wrong RX and have not received the new one yet...
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Lauren P.
May 1, 2019
Sent never an order I did not place.
Sent never an order I did not place and charged a card I did not even see on file on the website...$188 I did not authorize. Additionally, my prescription was long expired when it was sent!
Response from LensDirect.comMay 3, 2019
Hey there Lauren, Very sorry to hear about your experience. It looks like you were signed up for AutoRefill. We do our best to keep you informed of upcoming orders. We send a reminder about 10 days ahead of schedule, as well as an order confirmation the day of. You are free to cancel or adjust any time prior to shipment. I see here that we did receive your return and that refund was processed in full. Refunds may take a little extra time to process with your bank but it should have went through by now. Please reach out to us directly if there are any issues. We would love for you to give us a chance again in the future. I have deposited $10 into your account, good for any future order with us. Have a great day! -The LensDirect Team
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Angela
Apr 26, 2019
What I thought was a friendly person…
What I thought was a friendly person assigned to my account suddenly stopped answering e-mails and then sent the wrong prescription despite my contacting them three times prior to shipping to cancel the order. It’s been two weeks since I refused the package and I’m still waiting for a refund. Will be disputing the charge with VIsa next.
Response from LensDirect.comJun 10, 2019
Angela, we are so so so sorry to hear that. There must have been more to this, please call us if your account representative is not being responsive enough! We aim to make things right with every order, we hope everything turned out alright. The LensDirect Team
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