LensDirect.comReviews of lensdirect.com

Again, this company somehow manages to hire only wonderful customer service reps. Keisha emailed me an update today, along with attachments and instructions on what I needed to do next. The email addressed my questions but also offered comfort in knowing the status of my order (I have two so it's a bit confusing) and which order she was referring to in her response. I'm so impressed! Thank you, Keisha, so very much for your time, effort, and quick response. I am most grateful!!!

Was having trouble locating an order I placed last week. I sent in a copy of the order verification and the payment to have it checked on. Aaliyah received my correspondence, checked to see where the issue was (my error), and set up a account for me since I was using a visitor account so I could see the progress being made on my order. It was handled very quickly, and she was very pleasant & helpful! Thanks Aaliyah!

Claire helped me out to find a lost receipt with unknown email. She worked and tried it all and was successful. I appreciated it a lot.

Oneil solved my issue first off. TY!!

I had a PayPal issue which I could not explain but was able to complete my transaction quickly with the assistance of Claire. Claire was very professional and resolved the issue in a timely manner

I had not received the mailing label for my lens replacement order, so I contacted customer service via phone. Claire answered my shipping questions, told me how to prepare my glasses for shipping, and immediately emailed the 2 shipping labels I needed, so that I could send my frames to you to have the new lenses put in. Thank you so much Claire, for your prompt attention and pleasant conversation! Jan

My experience with LensDirect has been positive since I switched to using LD about a year ago. Today, KAYLA exceeded my expectation! I used the website to contact Customer Service and was truly impressed with the very quick response, not only for the speed of response and for her positive response to my request.

Claire was most helpful with my payment issues and completed my order very quickly.