LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Ameet R.
Jan 3, 2023
Alex from customer service was great…
Alex from customer service was great help
Response from LensDirect.comJul 4, 2023
Hello Ameet, Amazing feedback. Thank you so much for giving us 5 stars! Regards, LensDirect Customer Happiness
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Peggy G.
Jan 3, 2023
Kissel was extremely helpful and…
Kissel was extremely helpful and pleasant and she took care of my issue right away!!
Response from LensDirect.comJul 4, 2023
Hello Peggy, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Regards, LensDirect Customer Happiness
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Lubna
Jan 3, 2023
Kayla was super helpful and was very…
Kayla was super helpful and was very quick with her responses! Glad i tried the chat feature. Thanks Kayla 😊
Response from LensDirect.comJul 4, 2023
Hello Lubna, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Regards, LensDirect Custoerm Happiness
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John G.
Jan 3, 2023
EXCELLENT EXPERIENCE
The process and communication are excellent. Claire Leonce has been exceptional.
Response from LensDirect.comJul 5, 2023
Hello John, Thanks for the 5-star review, John. You made our day! We look forward to making your day again real soon. Best, LensDirect Customer Happiness
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Nick B.
Jan 3, 2023
There was an issue with backordered…
There was an issue with backordered stock but Bibi filled me in and promised to check up on progress a day or two later. He just emailed to explain a partial shipment would be made soon to help me out. The fact that he promised communication and actually delivered is rare in todays world. Great job!
Response from LensDirect.comJul 4, 2023
Hello Nick, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Sincerely, LesnDirect Customer Happiness
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Maeve G.
Jan 3, 2023
Kayla was very helpful
Kayla was very helpful with me updating my incorrect shipping address. She is great!
Response from LensDirect.comJul 5, 2023
Hello Maeve, We really appreciate you taking the time to leave us your [NUMBER]-star review. It means a lot to the whole team, and we’d love to have you back very soon. Regards, LensDirect Customer Happiness
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Rene G.
Jan 3, 2023
ABOVE AND BEYOND AMAZING
The person that assisted me was so amazing and kind and I was so upset and I was rude and I'm so grateful for the help. Thank you so much!
Response from LensDirect.comJul 4, 2023
Hello Rene, We’re so happy to have you as a customer. You’re welcome to come again anytime. Regards, LensDirect Customer Happiness
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John S.
Jan 3, 2023
Kayla was very helpful and professional.
Kayla was very helpful and professional. I decided to try the Chat feature instead of just doing everything myself online. It was nice to actually deal with a live representative! I was able to get the product that I needed at a fair price. I was very satisfied with the service I received. I have been purchasing contacts since 1971. (Not a typo!) Kayla came through with flying colors. Thank you Kayla!
Response from LensDirect.comJul 4, 2023
Dear John, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, LensDirect Customer Happiness
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