LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Lucy Strausbaugh W.
Jan 5, 2023
I made a mistake on my order but Lens Direct saved the day!
I made a mistake on my order and Lens Direct found it and notified me. After a 2-minute phone call with Karielle Fowell my order was adjusted and I was back on track again. Thanks Lens Direct for keeping me seeing straight!
Response from LensDirect.comJul 4, 2023
Hello Lucy, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Regards, LensDirect Customer Happiness
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Richard
Jan 5, 2023
I want to give 5 stars to LensDirect…
I want to give 5 stars to LensDirect and special thanks to Alex in Customer Service. I made a mistake when I entered (it was my mistake) my Len's replacement order. The order was handled promptly and professionally made to fit my old frames. Unfortunately they were not what I wanted. Calling customer service Alex went to work corrected the error living up to Len's Direct motto of total customer satisfaction.
Response from LensDirect.comJul 4, 2023
Dear Richard, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, LensDirect Customer Happiness
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Roberto G.
Jan 5, 2023
Excelente fue de una gran ayuda.
Excelente fue de una gran ayuda.
Response from LensDirect.comJul 5, 2023
Hello Roberto, Thank you for the 5-star review! We’re here to serve you anytime. Regards, LensDirect Customer Happiness
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Jodelle W.
Jan 5, 2023
Problem resolved !
Warren did a great job of taking care of the problem with my order.
Response from LensDirect.comJul 4, 2023
Hello Jodelle, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Best, LensDirect Customer Happiness
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Christina R.
Jan 5, 2023
Good customer service
Oniel fixed a problem, thanks oniel!
Response from LensDirect.comJul 4, 2023
Dear Christina, Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Best, LensDirect Customer Happiness
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Kari C.
Jan 5, 2023
Bibi is a new year star
Bibi is a new year star. She realized she could partially solve my problem about getting my contacts shipped and it made a big difference. I was going to cancel my order and I'm happy she changed my mind. Great job.
Response from LensDirect.comJul 4, 2023
Hi Kari, We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. All the best, LensDirect Customer Happiness
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April R.
Jan 5, 2023
so helpful!
I had an auto ship order I had forgotten about, and I had since moved and had a prescription change. Aaliyah helped me get it all straightened out and was so polite and helpful!
Response from LensDirect.comJul 4, 2023
Hello April, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
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Ying Z.
Jan 4, 2023
Great service and quick response
Oneil did such great service on the lens color change for my sunglasses. Thank you!
Response from LensDirect.comJul 4, 2023
Hi Ying! Thanks for your 5-star review! We sincerely appreciate your feedback. Regards, LensDirect Customer Happiness
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