LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Merrell W.
Aug 4, 2026
Excellent experience with LensDirect
Excellent experience with LensDirect. Had to get a new prescription from my Eye Doc after my first one was not quite right. I had to pay a remake fee as expected, but Darcel was great in getting everything taken care of for me. Thanks Darcel!
Response from LensDirect.comAug 5, 2026
Hello Merrell! We're so glad to hear that you had an excellent experience with LensDirect and that Darcel was able to assist you throughout the process. We understand that prescription changes can require extra steps, and we're happy to hear Darcel made everything easier and took great care of your request. We'll be sure to share your kind words with Darcel. Thank you for your support, and we look forward to assisting you again in the future!
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Andrea W.
Aug 4, 2026
Easy process
Easy process
Response from LensDirect.comAug 5, 2026
Hello Andrea! We're glad to hear you had an easy and smooth experience. We appreciate your feedback and look forward to assisting you again in the future!
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Kate
Aug 4, 2026
Yasmani was extremely helpful
Yasmani was extremely helpful! He made the return process so easy!
Response from LensDirect.comAug 5, 2026
Hello Kate! We're delighted to hear that Yasmani was extremely helpful and made the return process easy for you. We'll be sure to share your kind words with Yasmani. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!
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Robert
Aug 4, 2026
I received personal attention from Kissel Henry.
I received personal attention from Kissel Henry. I was guided through the PD measurement process. My issue was resolved quickly and professionally!
Response from LensDirect.comAug 5, 2026
Hello Robert! We're delighted to hear that Kissel Henry provided you with such attentive and professional support throughout the PD measurement process. It's wonderful to know your issue was resolved quickly and that Kissel was able to guide you every step of the way. We'll be sure to share your kind words with Kissel. We truly appreciate your feedback and look forward to assisting you again in the future!
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Richard K.
Aug 4, 2026
Answered all questions and very polite
Answered all questions and very polite
Response from LensDirect.comAug 5, 2026
Hello Richard! We're pleased to hear that all of your questions were answered and that you received polite and helpful service. We appreciate you taking the time to share your experience and look forward to assisting you again in the future!
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Mark
Aug 4, 2026
Sherrin
Sherine was professional & courteous. Excellent representative of her company. Well done!
Response from LensDirect.comAug 5, 2026
Hello Mark! We're delighted to hear that Sherine provided professional and courteous service and represented our company so well. We'll be sure to share your kind words with her. We truly appreciate your feedback and are grateful for your support!
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Carl Z.
Aug 3, 2026
CHELA she is a good agent
CHELA she is a good agent
Response from LensDirect.comAug 5, 2026
Hello Carl! We're happy to hear that Chela provided you with a positive experience. We'll be sure to share your kind feedback with her. We appreciate your support and look forward to assisting you again in the future!
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Double G.
Aug 3, 2026
It took a while to get a human but…
It took a while to get a human but Lexie handled the situation in no time !
Response from LensDirect.comAug 5, 2026
Hello Double G! We're glad to hear that Lexie was able to step in and resolve your situation quickly and efficiently. We appreciate your patience and are happy that you received the support you needed. We'll be sure to share your kind feedback with Lexie, and we look forward to assisting you again in the future!
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