LensDirect.comReviews of lensdirect.com

No lens received as promised. Emailed my personal representative and never heard back.

absolutely DO NOT order through Lens Direct. I placed my order 3 weeks ago and was given one excuse after another why the order wasn't placed. Finally, last Tues (one week ago) I spoke to a Manager who promised to place the order (ensure rx was verified) and would follow up with me if there was any problems otherwise, she would do 2-3 day shipping due my my 3 week delay (we are going on vacation tomorrow and NEED the lenses). Well, it is shipment day and there aren't any contacts. I contact Lens Direct and am told that the contacts havent even shipped yet. Yes-haven't even shipped yet!!! This is a medical device and I now have no way of seeing on vacation except for wearing old contacts which is absolutley not how I want to spend a week in the water! So, before you consider ordering contacts consider if you have a month to wait around, have hours upon hours of time to waste sitting on hold and an endless supply of patience to ultimately never get what you ordered!!

Terrible in every aspect. Have to return the contacts sent and seemed like I was getting email replies from a robot. 0% helpful

I never received my package, alerted Lens Direct and have not heard back.

I had originally reviewed at 3 stars. But that was 2 weeks ago. I have since cancelled my order. This company did not let me know my contacts were on back order until I talked to them. I got the same line twice, "The manufacturer didn't tell us when they would be in. Could be this week, could be longer." It was 5 weeks in and my order was not shipped. I ordered from a different company on Aug 15th and just received my contacts today. Looks like they definitely win my business.

I ordered contact lenses over three weeks ago and still haven't received them. Every week I follow up with a phone call. This past week, I was told they'd be shipping on Monday and I'd be receiving them Wednesday. (Shipping was going to be upgraded to overnight.) Did not receive them on Wednesday. Called again and was told they were on back order and could not be given a new date. Cancelled order. Will NEVER order from this company again.

Ordered contacts with Lens Direct. Upgraded delivery in order to get them by a certain date before I left the country. My optometrist sent them the incorrect prescription (for glasses instead of contacts), and even though I contacted them the with correct prescription the next day IMMEDIATELY after hearing from them, my order was still held up by an additional 4 business days (5 days total) BEFORE even shipping. Customer service was absurdly unhelpful and incredibly slow to respond. Spend the extra cash and stick with 1-800 Contacts in the future

They gave me the wrong contacts and have not responded when I've tried to reach out, which means not only am I out the money, I still don't have the right contacts. Definitely won't buy from them again.