LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Dawn
Jan 6, 2023
I had a question about a refund that…
I had a question about a refund that had been issued about a week ago, and they were very patient with me. I had set up AutoRefill years ago, and did not remember that it was not on my credit card but PayPal. Bibi was very quick to answer my questions (no lingering bubble dots), and kind. I will miss using Lens Direct for the customer service and the kind and prompt help with every aspect of ordering contact lenses. Unfortunately, they do not carry my new prescription.
Response from LensDirect.comJul 4, 2023
Dear Dawn, It’s lovely to hear your kind words of appreciation for our hard-working staff at LensDirect Thank you for choosing us. We hope to serve you again soon. Sincerely, LensDirect Customer Happiness
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Samantha O.
Jan 6, 2023
Delivery issues solved
Had a few issues with delivery. Bibi was able to come to a conclusion and was kind!! We have done many orders here before and Bibi was able to correct the one order that wasn’t successful. We will be doing business with LensDirect in the future thanks to Bibis help!
Response from LensDirect.comJul 4, 2023
Hello Samantha, We’re so grateful that you took the time out of your day to share your review with us, LensDirect We’ll make sure that your customer representative Bibi receives your kind feedback. It will make their day! Kind Regards, LensDirect Customer Happiness
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Gail B.
Jan 6, 2023
Excellent customer service experience
Excellent customer service experience. Quick to get a person on the phone. I spoke with Oneil who was very courteous, knowledgeable and professional.
Response from LensDirect.comJul 5, 2023
Hello Gail, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Regards, LensDirect Customer Happiness
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Pamela
Jan 6, 2023
O’Neil is a true asset to your company
O’Neil is a true asset to your company. He handled my problem in less than five minutes and gave me a discount for my trouble. He deserves a raise!
Response from LensDirect.comJul 5, 2023
Hello Pamela, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, LensDirect Customer Happiness
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JAYHOVA
Jan 6, 2023
Great CST
I spoke with Bibbi and it was a great customer experience. Explained everything in detail, was respectful, and had a solution for every problem. She even saved me precious coins. I would like to commend her because this is an anomaly in customer service.
Response from LensDirect.comJul 4, 2023
Hello Jayhova, We’re so grateful that you took the time out of your day to share your review with us, Jayhova We’ll make sure that your customer representative Bibi receives your kind feedback. It will make their day! Best, LensDirect Customer Happiness
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Alexys
Jan 6, 2023
Auto fill/billing issue
I came to Keisha with a problem & she fixed it in almost no time at all! Very understanding & helpful
Response from LensDirect.comJul 5, 2023
Hello Alexys, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, LensDirect Customer Happiness
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Gaetano
Jan 6, 2023
Really fantastic experience with…
Really fantastic experience with Aaliyah, the representative who assisted me in taking care of an issue with my order. Thank you!
Response from LensDirect.comJul 5, 2023
Thanks for the 5 stars Gaetano, Your review is a great way to let us know we’re on track to making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Regards, LensDirect Customer Happiness
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Hannah M.
Jan 6, 2023
Thank you very much Karielle for…
Thank you very much Karielle for answering all my questions
Response from LensDirect.comJul 4, 2023
Hello Hannah, Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Regards, LensDirect Customer Happiness
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