LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Robert C.
Mar 9, 2023
I placed an order with Lens Direct for…
I placed an order with Lens Direct for glasses, but discovered that they were unable to produce my prescription due to the prism value. Natasha assisted me on the refund process and she provided great customer service.
Response from LensDirect.comJul 3, 2023
Hello Robert, We’re so grateful that you took the time out of your day to share your review with us, Robert. We’ll make sure that your customer representative Natasha receives your kind feedback. It will make their day! Regards, LensDirect Customer Happiness
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Mirna A.
Mar 9, 2023
Great Customer Service!
I spoke with Warren Lewis today 3/8/23. What a nice man! So professional and so polite! I had a couple of questions regarding my contact lenses that I received on 3/7/23. He explained the return policy if I ever needed to return my contact lenses, and he explained the handling and insurance included in my bill which I was not aware of. He explained everything in depth which put me at ease and in such a way that I hope I get him again in the future if I have any questions. I was very impressed with the level of service that I received from him. Great employee and an asset to LensDirect!
Response from LensDirect.comJul 3, 2023
Hello Mirna! Just wanted to let you know how much your review means to us here at LensDirect. We do all we can to provide our customers with the best service, and it always makes our day when a customer appreciates it. Thanks again, and we hope to make your next visit just as positive. Have an amazing day! Regards, LensDirect Customer Happiness
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Jane
Mar 8, 2023
Bibi was fantastic at helping apply…
Bibi was fantastic at helping apply coupon to order.
Response from LensDirect.comJul 4, 2023
Hello Jane, Thanks for your 5-star review! We sincerely appreciate your feedback. Regards, LensDirect Customer Happiness
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Michael Morris J.
Mar 8, 2023
Amazing Customer Service
Kayla & Warren were both attentive to my issue, and resolved it promptly. I also appreciated how reasonably priced Lens Direct was out of its competitors - I received the same name brand contacts for almost half the price.
Response from LensDirect.comJul 4, 2023
Dear Michael, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
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Bernard E.
Mar 8, 2023
Kissel is top notch!
Kissel is top notch!
Response from LensDirect.comJul 3, 2023
Hello Bernard, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
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Tracy West D.
Mar 8, 2023
Customer Service
Awesome customer service from Warren!
Response from LensDirect.comJul 4, 2023
Hello Tracy, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
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Robert
Mar 7, 2023
Helpful employees
After placing my lens replacement order I waited several hours for my mailing label. I emailed lensdirect.com that I never received one. Within minutes Kayla had reached out to me with my label. Kayla also gave me information about the time line once my glasses get received. I appreciate companies that heir people like Kayla who are quick and informative!
Response from LensDirect.comJul 3, 2023
Hello Robert, Thank you for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon. Regards, LensDirect Customer Happiness
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Allison P.
Mar 7, 2023
KAYLA was awesome and answered all of…
KAYLA was awesome and answered all of my questions! Customer service is key and she understands it! Allison
Response from LensDirect.comJul 3, 2023
Hello Allison, Thanks for your 5-star review! We sincerely appreciate your feedback. Regards, LensDirect Customer Happiness
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