LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 674 reviews with 1 star · Clear filters

EP
May 25, 2026
Revised review
Took a long time to receive the glasses back from them. UPDATE: customer service reached out and we discussed situation. I am pleased with the outcome.
Response from LensDirect.comMay 28, 2026
Hello Ethel! Thank you for your feedback. We’re sorry to hear about your experience and the difficulty reaching a resolution. We appreciate you taking the time to share this, and we’re glad we were able to ultimately assist you. If anything is still unresolved, please don’t hesitate to reach out so we can help further.
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Chris H.
May 15, 2026
Dishonest
Placed order in February and it was one excuse after another for why my order was not complete. After waiting two months, I still had not received my replacement lenses. I asked for my original glasses to be returned and they came back chipped. So in addition to not have new lenses, my original glasses were returned broken. This company is a fraud, taking money for an order that was never fulfilled and then costing me extra money to get new glasses because they broke my original ones! Completely the worst experience! This company should not be in business. They are extremely dishonest about their service capabilities. If you are not able to complete an order just say so rather than keeping customer in limbo for months!
Response from LensDirect.comMay 22, 2026
Hello Chris! We’re very sorry to hear about your experience and the frustration it caused. This is not the level of service we aim to provide, and we understand how upsetting it is to face delays and concerns about the condition of your original frames upon return. We take feedback like this seriously and would like the opportunity to review what happened in your case in detail so we can address it appropriately and prevent similar issues in the future. Please reach out to our support team with your order information so we can investigate and work toward a resolution. We appreciate you bringing this to our attention, and we regret that your experience did not reflect the standards we strive to uphold.
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Aditya R.
May 12, 2026
I am writing to share my disappointing experience with Lensdirect…
I am writing to share my disappointing experience with order #914665109. My experience was marked by several issues: - Misleading Timelines: At the time of purchase, I was informed shipping would take 5–7 business days at their website. It was only after following up that I was told about a 12–14 business day processing period. - Poor Communication: My order was placed nearly a month ago, yet I was only just informed that the Ray-Ban Meta Wayfarer frames I selected were on backorder. This should have been communicated weeks ago. It would take another 2 weeks to backfill this frame and additional 12-14 business days to make it. - Lack of Resolution: Because of these delays and the lack of transparency, I ultimately had to cancel my order entirely. I hope this feedback helps improve your customer communication and inventory management.
Response from LensDirect.comMay 22, 2026
Hello Aditya! Thank you for taking the time to share your detailed feedback, Aditya. We’re truly sorry for the frustration caused by the confusion around timelines and the delay in communicating the backorder status of the frames you selected. We understand how important clear and accurate expectations are when placing an order, and we regret that we did not meet that standard in your experience. Your comments regarding processing times, inventory visibility, and communication have been shared with our team so we can improve these areas going forward. We also understand your decision to cancel and are sorry that we were not able to fulfill your order as expected. We appreciate your feedback and the opportunity to learn from it.
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Jeremy S.
May 12, 2026
A really dishonest company that just wants to keep your money.
Ordered lenses almost a month ago, received lenses that don't fit the glasses I have. Then they asked for me to send a picture of the inside of the arms to confirm the glasses, which I did. Waited a couple of weeks..nothing. Contacted them and said I just want a refund since it's taking so long and they said NOPE! Company policy doesn't allow for a refund, sorry. We can try and make you some more lenses. In the meantime I can't use my glasses because they won't give me a refund so I can get some lenses from a legitimate company. I woul stay away from these guys.
Response from LensDirect.comMay 13, 2026
Hello Jeremy! We sincerely apologize for the experience you had with your order and for the delays in communication throughout the process. We understand how frustrating it must have been to receive lenses that did not fit and then wait longer than expected for a resolution. After reviewing your case, we have processed a full refund for the lenses. We also appreciate the feedback you shared, as it helps us identify where we need to improve both our response times and customer experience. Again, we are sorry for the inconvenience caused and appreciate your patience while this was resolved.
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Jason H.
May 7, 2026
I received an email letting me know it…
I received an email letting me know it was time to reorder my lenses so I did. This was the 2nd order from them on my current prescription so it should have been a very simple order to fill. They sent the completely wrong prescription and the customer service that followed was almost comical. They refused to correct the order saying they had to confirm the prescription with my doctor which they had already done the first time I ordered and if this was required again why didn't they do that before they sent the wrong order. It has now been weeks with still no resolution.
Response from LensDirect.comMay 13, 2026
Hello Jason! We’re very sorry for the frustration and inconvenience this has caused. Receiving the wrong prescription on a repeat order especially after your details had already been verified previously is understandably upsetting. We also apologize that the follow-up process and communication with our team added further confusion instead of resolving the issue quickly. You should not have been left waiting for weeks without a clear resolution, and we understand how disappointing this experience has been. We take your feedback seriously and are reviewing what happened to prevent this from occurring again, particularly with repeat prescription orders and verification steps.
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leo G.
May 6, 2026
I placed my order on April 21st
I placed my order on April 21st, and as of today (May 6th), it still wasn’t ready. What’s frustrating is that on Friday, May 1st, the tracking originally showed it would be delivered by May 4th. Then I was told it would ship tomorrow (May 7th), but right after that they said they couldn’t guarantee it and instead offered a refund. This was a complete waste of my time. Very poor communication and unreliable service. I would not recommend buying from here.
Response from LensDirect.comMay 13, 2026
Hello Leo! We’re very sorry for the frustration and inconvenience this caused you. Your order being delayed beyond the original expectation, along with the changing delivery updates and lack of clear communication, is not the experience we aim to provide. We understand how disappointing and time-consuming this must have been. We take your feedback seriously and will review what happened to improve our communication and reliability going forward.
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Lin
Apr 27, 2026
Terrible experience
You filled my prescription wrong and made me pay the return shipping. After multiple terrible interactions via email I switched to chat. There is no option to speak to a real person. I will never purchase from you again.
Response from LensDirect.comApr 28, 2026
Hello Lin! I’m really sorry you had this experience—that sounds incredibly frustrating, especially when it involves something as important as your prescription. You shouldn’t have had to deal with incorrect fulfillment, return shipping costs, and difficulty getting proper support. We’d genuinely like the chance to make this right. Could you share a bit more detail about what happened such as your order number or what went wrong with the prescription? That will help us look into it more thoroughly and work toward a resolution for you. Your feedback is important, and we take situations like this seriously.
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Laxman Singh Rathore R.
Apr 21, 2026
The quality is poor
The quality is poor, it is available in good quality fair for Rs 100.
Response from LensDirect.comApr 23, 2026
Hello Laxman! I’m really sorry to hear that you were disappointed with the quality that’s not the experience we want anyone to have. I understand how frustrating it can be, especially when you feel the value doesn’t match the price. We’d really like to look into this and make things right. Could you share a bit more about what specifically didn’t meet your expectations and the order details? Your feedback will help us address the issue and improve.
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