Leann M.
Keisha was amazing
Keisha was amazing! Thank you so much ❤️
Response from LensDirect.comJun 21, 2023
Hello Leann, Thank you so much for giving us 5 stars. You made our day! Kind Regards, LensDirect Customer Happiness

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Leann M.
Keisha was amazing! Thank you so much ❤️
Response from LensDirect.comJun 21, 2023
Hello Leann, Thank you so much for giving us 5 stars. You made our day! Kind Regards, LensDirect Customer Happiness
Izumi H.
My glasses are so cute and fit perfect to me.i recommend this company to everybody
Response from LensDirect.comJun 30, 2023
Hi Izumi, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Patricia
I don't yet know about the product, but so far, the service is great! I had to reach out with some questions and Kayla provided terrific customer service. I am feeling really positive about things and looking forward to receiving my new lenses!
Response from LensDirect.comJun 30, 2023
Hello Patricia, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Kayla receives the recognition they deserve. Thank you again, LensDirect, have a great day! Best, LensDirect Customer Happiness
Katy H.
Kissel was very helpful with my issue. Quick to respond and handle it.
Response from LensDirect.comJun 30, 2023
Hello Katy, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
L'Aura R.
Friendly and capable. Kayla took great care of me!
Response from LensDirect.comJun 21, 2023
Hello L' Aura, Thanks for your 5-star review! We sincerely appreciate your feedback. Best, LensDirect Customer Happiness
Donald D.
I spoke with Warren and he is an excellent representative.
Response from LensDirect.comJun 21, 2023
Hello Donald, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
Joe K.
Kayla was great! Understood the urgency of my issue and worked quickly to push it through the proper channels for resolution. Even Provided a shipping upgrade!
Response from LensDirect.comJul 3, 2023
Hello Joe, Thanks a lot for your kind words and for sharing your 5-star review with the rest of our community. Regards, LensDirect Customer Happiness
Victoria
Their customer service is amazing. Kayla was very helpful, answering all my questions, making sure my order was corrected (even though it wasn’t a mistake on their end), etc. Great experience! Highly recommend LensDirect.
Response from LensDirect.comJun 26, 2023
Hello Victoria, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Regards, LenaDirect Customer Happiness