LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Yasiris M.
Mar 31, 2023
Keisha just saved me and my trip
Keisha just saved me and my trip. My contact lenses were on backorder for almost a month and was nervous they wouldn't arrive before my trip. Today 03/30, I called customer service and Keisha went above and beyond and got my contact lenses to ship today! They'll be arriving on Monday with Fedex 2-day shipping.
Response from LensDirect.comJun 21, 2023
Dear Yasiris, We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. Best, LensDirect Customer Happiness
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Liza V.
Mar 30, 2023
LensDirect for the win!
Overall I’ve always had such good service with LensDirect. Most recently Kissel was always quick and friendly to answer questions about my order. I typically get my lens from the eye doctor and they use LensCrafters which I found is awful quality that only after a year the lens with UV coating started to come off. Never had this issue with LensDirect so will continue to use them. Cheers to Kissel!
Response from LensDirect.comJun 21, 2023
Hi Liza! Thanks for sharing your positive review of our LensDirect. Feedback like yours is valued by every team member here and it gives us the motivation to continue developing and growing as a company. Best, LensDirect Customer Happiness
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Robin
Mar 30, 2023
Great customer service provided by Selwyn
Great customer service provided by Selwyn. I was unable to place my order on-line for an unknown reason and he was able to access my cart and pick up where I was unable to continue. He processed my order quickly and efficiently. He stayed on the phone with me to be sure that I not only received my order confirmation but also my shipping label. Thanks Selwyn! I'm looking forward to my new lenses and hope it all goes just as smooth.
Response from LensDirect.comJun 21, 2023
Dear Robin, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
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Lauren
Mar 30, 2023
5 stars for Kissel
5 stars for Kissel
Response from LensDirect.comJun 22, 2023
Hello Lauren, Thank you so much for giving us 5 stars. You made our day! Regards, LensDirect Customer Happiness
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Jennifer C.
Mar 30, 2023
Kissel was very helpful in applying a…
Kissel was very helpful in applying a 20% coupon to my recurring order!
Response from LensDirect.comJun 22, 2023
Hi Jennifer, Thanks for your 5-star review! We sincerely appreciate your feedback. Best, LensDirect Customer Happiness
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Steven C.
Mar 30, 2023
I contacted Warren about the status of…
I contacted Warren about the status of my order and why I was not given the full 25% off. He took care of the price adjustment immediately and the glasses were sent out that day.
Response from LensDirect.comJun 22, 2023
We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. Best, LensDirect Customer Happiness
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steve V.
Mar 30, 2023
Oniel Paul was knowledgeable and solve…
Oniel Paul was knowledgeable and solve my problem. Hopefully i get my glasses before i leave on vacation next week.
Response from LensDirect.comJun 22, 2023
Hello Steve, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
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Ayse G.
Mar 30, 2023
I left a very poor review earlier…
I left a very poor review earlier because I thought they lost my expensive frames - their website was not updating properly. But they got their act together and delivered the glasses - everything is fine. The price is like a third of what others would have charged. Overall a good experience and would not hesitate to do business here again.
Response from LensDirect.comJun 21, 2023
Hi Ayse! Thank you for visiting us at LensDirect, We want you to know how much we appreciate your review. Our staff works hard every day to give you the best experience possible. I’ll make sure to share your feedback with them. They’ll be thrilled to know their hard work has paid off. Best, LensDirect Customer HAPPINESS
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