John B.
Helped with my order, CHELA was great thank you!
CHELA was great thank you!

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
John B.
CHELA was great thank you!
Eduardo M.
Kissel responded well to my inquiry. She is polite and very effective at communicating.
David H.
DeMario really came through with options that got me what I needed when I needed it.
Aleen
Darcel was polite, attentive and prompt
Response from LensDirect.comAug 5, 2026
Hello Aleen! We're delighted to hear that Darcel was polite, attentive, and prompt in assisting you. Providing a helpful and efficient experience is what we strive for, and we appreciate you taking the time to share your feedback. We'll be sure to pass along your kind words to Darcel!
Paul
Bibi was very helpful and courteous following up with the issue of missing package. She provided clear instructions and saw that i received my package
Response from LensDirect.comAug 5, 2026
Hello Paul! We're delighted to hear that Bibi was helpful and courteous while assisting with your missing package. It's great to know she provided clear instructions and followed through to ensure you received your package. We'll be sure to share your kind words with Bibi. We appreciate your feedback and look forward to assisting you again in the future!
Carol M.
Lexie gave great customer service
Response from LensDirect.comAug 5, 2026
Hello Carol! We're so pleased to hear that Lexie provided you with great customer service. We'll be sure to pass along your feedback to her—it will mean a lot. We appreciate your support and look forward to assisting you again in the future!
Toby
Lexie was knowledgeable and a wonderful help! Great customer service!
Response from LensDirect.comAug 5, 2026
Hello Toby! We're delighted to hear that Lexie was knowledgeable and provided such great support. It's fantastic to know she delivered the level of customer service we strive for every day. We'll be sure to share your kind words with her. We truly appreciate your feedback and look forward to helping you again in the future!
Larry
She took care of everything very efficiently!
Response from LensDirect.comAug 5, 2026
Hello Larry! We're so pleased to hear that everything was handled efficiently and that you had a positive experience. We'll be sure to share your kind feedback with our team. We appreciate you taking the time to leave a review and look forward to assisting you again whenever you need us!