LensDirect.comReviews of lensdirect.com

I received the contacts I had ordered and I also received an order of my old prescription, which was evidently on auto refill, even though I had responded to the email to state that I did not need that order. It took me 4 phone calls with several messages left, which were not returned, to get a return label so that I could send the incorrect lenses back. Very frustrating experience. I will not use Lens Direct again for my contacts.

I received a double shipment - 2 cartons w/ 90 lenses in each carton. It may have been my fault, but I only wanted ONE carton of 90 lenses. How do I return the unopened 2nd carton????

I ordered contacts for my daughter and they sent me the wrong ones. I even called and verified the order after I placed it online. I called Lensdirect after receiving them and they told me they would ship out the correct ones immediately. After five days without receiving them I called to ask when should I expect the contacts. They told me they were on back order but no one ever contacted me. By this time my daughter had run out of her contacts. I asked for a supervisor to contact me and still have yet to hear from them. Very disappointed!!

Terrible to deal with. The post office list my package, they said the delivered it but who knows to whom. Lenscraft would not resend. It is their responsibility to be sure I receive my order but they would not honor that. It has been a very expensive nightmare.

Never got my contacts. Canceled my order.

Please refer to my my e-mail to LensDirect Customer Service dated 01/14/20; Dear LensDirect Customer Representative, It has been over two weeks since I placed the original order for contacts for my younger daughter, and to date I have not heard back from you. Since it seemed like I should have heard from you at this point, or received the contact lenses I ordered, I sent the attached e-mail to your office yesterday requesting an update. I have been waiting for a response to that status request, and as of this moment, I have also not heard back from you, yet. While I was waiting for your response today, I logged into my LensDirect account online and to my surprise, I saw that this order had been cancelled, and the reason listed was "No payment method found." Needless to say, I have a few issues with this situation; 1st - I was not notified that this order was cancelled. The only notification I have from LensDirect is the confirmation e-mail on 12/30/19 that the order had been placed. 2nd - I have (and have had) my Healthcare Reimbursement card associated with my on-line account ever since I created it. As you will see from my order history, I successfully placed an order for contacts for my older daughter on 12/27/19 using this card, (which was just three days prior) to ordering this set for my younger daughter. 3rd - I left a voice mail for my "Dedicated Account Representative," Ian Mathurian earlier today, and have not received a response, yet. This e-mail will now be my fourth attempt to reach you regarding this order, with no response to date. Ordinarily, I am a pretty patient and understanding customer, and have had quite a bit of success buying things on-line, including from your web-site. However, I have to say that this series of events has led me to get a bit steamed up over it. I would like to receive a response, and to resolve this order, so my younger daughter, who is in her first year at University can go to class and be able to see the subjects being presented by her teacher.

Got the wrong prescription. Usually the best service . However I still haven’t gotten my replacement it’s been a week .

Sent to wrong address, promised an extra pair (never received) , finally got a six month supply today- I was under the assumption it was a year supply. Total miscommunication!!