LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Sarah P.
Apr 17, 2023
I was charged for an item I did not…
I was charged for an item I did not receive. Once I emailed the company and asked for a refund, I received a reply quickly from Bibi who refunded my amount and apologized for the mistake.
Response from LensDirect.comJun 12, 2023
Dear Sarah, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Csutomer Happiness
Report
Bryan C.
Apr 17, 2023
Customer service is great
Customer service is great and just because the company website wasn’t giving me an update, Keisha offered me another 5% off my order! This is the first time I’m using Lenses Direct and so far I’ve been treated like a prince!
Response from LensDirect.comJun 12, 2023
Hi Bryan, It’s great to hear that you had a positive experience with LensDirect. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Regards, LensDirect Customer Happiness
Report
Ricardo C.
Apr 15, 2023
Keisha was very helpful and efficient
Keisha was very helpful and efficient. She made completing my order easy.
Response from LensDirect.comJun 12, 2023
Hello Ricardo, Thanks for sharing your review with our community. It means a lot to us. Sincerely, LensDirect Customer Happiness
Report
Dannielle B.
Apr 15, 2023
Great customer service
After a change in my prescription, I needed to return 2 boxes of unopened contact lenses. Bibi helped me through the online chat and even sent me a return address label. Great customer service!
Response from LensDirect.comJun 19, 2023
Hi Dannielle, We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. Regards, LensDirect Customer Happiness
Report
JC
Apr 15, 2023
5 stars for Daisy!
5 stars for Daisy, the customer service rep who helped me with not one, but two of my orders within a month- she's great! Very communicative and takes the time to understand whatever issue there is that needs to be corrected and gets it corrected quickly! She's a big reason why I came back for the second order.
Response from LensDirect.comJun 12, 2023
Thank you for your kind words, JC. We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customer, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day! Sincerely, LensDirect customer Happiness
Report
Damselfly W.
Apr 15, 2023
Great customer service!
I had a problem with a $20 discount not being applied during checkout. I sent them a message via chat and in less than 30 minutes Bibi had not only corrected the problem, but gave me an additional $40 off! This is the first time I’ve used LensDirect, but I’ll definitely be a repeat customer!
Response from LensDirect.comJun 19, 2023
Thank you for your kind words, Damselfly, We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day! Regards, LensDirect Customer Happiness
Report
Jana B.
Apr 15, 2023
Ellen was helpful when I needed to…
Ellen was helpful when I needed to cancel my order
Response from LensDirect.comJun 19, 2023
Hello Jana, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Report
Heather E.
Apr 15, 2023
Bibi was very helpful
Bibi was very helpful, answered all my questions & helped get my PD attached to my orders so that my lenses could be finished. Thanks, Bibi!
Response from LensDirect.comJun 19, 2023
Hello Heather, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
Report