LensDirect.comReviews of lensdirect.com

Got wrong product two times still waiting on replacement

I needed to return my right eye contacts because my prescription changed. I called customer service 2 days ago and was told someone would get back to me the next day. I'm still waiting

Terrible customer service I received an email stating that my order was canceled. No reason was stated and it said if I needed any help just ask. Well I asked 3 times with no response. Now I am almost out of contacts, thanks for nothing!

Absolutely horrible customer service. I had to call in three days after placing my order to get them to verify the prescription. Now, four days later, I have to call in to find out why they have not shipped. I am told the product is in stock but they cannot figure out how to ship it. A week after placing an order for a medically necessary product and no updates or shipment status? What a terrible company. Buy from a company that cares about customer service.

Lensdirect.com refuse to fulfill their lens replacement guarantee. I have purchased lens replacement service from lensdirect.com on 12/30/2019. I have contacted them for the issue with the glasses lenses on phone on 1/16/2020, and the representative told me they will email with the return process. But I didn't receive any email from them for a week, then I contacted them the second time on 1/27/2020 told them I didn't receive any email from them, and the representative gave me the same answer that they will email me as soon as possible. After another week without any response, I contacted them again and this time the representative told me her manager was out and he would gave me a call back when he is back. I got ignored one more time, so I decided to file a claim on bbb.org on 1/27/2020, but they never answer my claim. At the end I got refund because they don't response my dispute on Paypal. If you decide to give this place a shot, after you pay money you are totally on your own, they won't care about you!!!!

I contacted you via phone over a week ago to process a return of an incorrect order and was told an account rep would contact me back. It’s been over a week and no one ever contacted me

I will never order from LensDirect again because of their return process. I wasn't happy with the quality of the lenses I ordered so I wanted to return several unopened boxes. First I emailed the address the site says to use to initiate the return process. I didn't hear back for over 24 hours. Then I called the number provided. The rep took my information and asked what time I could be called back to start the return process. Another phone call to talk about initiating a return. Ridiculous waste of time.

They sent me the wrong contact prescription