LensDirect.comReviews of lensdirect.com

While purchasing contacts everything on the site was going smoothly until I tried to complete the purchase in the cart. Clicking "Submit Secure..." the page would just reload instead of progressing. Obviously very frustrating especially with our kids visiting for the Stagecoach Festival in Coachella Valley, I wanted to be out in the pool with them! Lens Direct chat was going nowhere as well so I called their support line. Well luckily I got Bibi on the line and she found my order, walked thru everything to make sure everything was correct, was able to complete it including getting my emailed prescription into the system, the correct credit card set up, and shipping address filled in. Thanks to Bibi I will be out of these glasses and back wearing contacts and sunglasses in no time. Thanks Bibi!

The rep on the phone was efficient and promptly took care of my issue.

I’ve purchased from LensDirect several times. Any time I’ve needed assistance, their customer care team has been excellent. On this call, Selwyn was patient and very clear about the warranty replacement process and made sure I had everything I needed before wrapping up the call.

Had difficulty getting order together for 4 pairs of frames lens replacement. System was not loading images. Got on customer service and with patience, empathy and grace, my CS rep guided me through it all! What a gem!

Warren was super-helpful. Able to quickly adjust my refill plan with no hassles.

Company representative Warren Lewis helped me with some kind of a computer glitch. He moved the process along quickly and sent confirmation to assure me that my order had been placed. Thank you so much. I always have such good luck working with this company.

I am brand new to the site and Kayla helped me to make my order easy to place.

I had recently scratched the lenses on my prescription glasses, and decided to try Lens Direct to have replacement lenses put into my existing frames. I completed the order online, but was having difficulty uploading my RX. I contacted the 1-800# and spoke with Keisha who was extremely helpful with walking me through the process and she uploaded the information into my existing order. Keisha was very polite and understanding and I appreciated her help. Thank you. Tim