LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Nichole J.
May 3, 2023
Kayla was fantastic to work with
Kayla was fantastic to work with! I had a bad experience with a different customer service representative and was going to cancel my order. She apologized and immediately sent me the requested shipping label with expedited shipping. Because of her, I am willing to give your company another shot!
Response from LensDirect.comJun 7, 2023
Dear Nicole, Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day! Regards, LensDirect Customer Happiness
Report
Kodi K.
May 3, 2023
Lenora is a gem!
Lenora was absolutely wonderful to work with. She is knowledgeable and extremely personable. She made the lens replacement process very easy. Thanks Lenora!!
Response from LensDirect.comJun 7, 2023
Hi Kodi, It’s great to hear that you had a positive experience with LensDirect. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Regards, LensDirect Customer Happiness
Report
Liz A.
May 3, 2023
Thank you Kimia
Kimia was very helpful and straight to the to the point! This is my first time buying and I didn’t know the process all that well but Kimia helped me step by step. :)
Response from LensDirect.comJun 7, 2023
Hello Liz, Thank you for being our customer and leaving us a wonderful 5-star review. Regards, LensDirect Customer Happiness
Report
Howard Z.
May 3, 2023
Bibi was efficient and effective
Bibi was efficient and effective. Elevated my case and received missing items in 2 days. Thanks
Response from LensDirect.comJun 7, 2023
Hello Howard, We really appreciate you sharing your review of our service. Thank you! Regards, LensDirect Customer Happiness
Report
Deanna K.
May 3, 2023
Fast Service
Thank you Kurshel for helping me with my contacts and account. Service was very fast and extremely helpful!!
Response from LensDirect.comJun 7, 2023
Hello Deanna, Thank you for the review! Your feedback is much appreciated and helps our team improve. Regards, LensDirect Customer Happiness
Report
Todd A.
May 3, 2023
When I called in with my concerns
When I called in with my concerns, Warren took my call promptly. Then put me a on a brief hold and went to work on my order issue. By the end of the call all my needs were met and my order was expedited. Now that's great customer service Best regards Todd
Response from LensDirect.comJun 7, 2023
Dear Todd, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Sincerely, LensDirect Customer Happiness
Report
Raphael J.
May 3, 2023
Very quick response times and very…
Very quick response times and very helpful.
Response from LensDirect.comJun 7, 2023
Hello Raphael, Thank you for the 5-star review! We value your feedback and can’t wait to serve you again. Regards, LensDirect Customer Happiness
Report
Daniel L.
May 3, 2023
Customer service rocks
Customer service rocks! Was able to cancel erroneous order and received my money back in no time!
Response from LensDirect.comJun 7, 2023
Hello Daniel, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Report