LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Jennifer M.
May 10, 2023
Wonderful clientele service
Wonderful clientele service !! Thank you!
Response from LensDirect.comJun 5, 2023
Hello Jennifer, Thank you so much for giving us 5 stars. You made our day! Regards, LensDirect Customer Happiness
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Julie F.
May 10, 2023
Kayla helped me with a modification to…
Kayla helped me with a modification to my lens replacement order. She was pleasant and professional, taking time to answer all my questions. Thanks to Kayla, the order issue was resolved quickly and easily.
Response from LensDirect.comJun 5, 2023
Hello Julie, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Kayla receives the recognition they deserve. Thank you again, Ms. Farren, have a great day! Best, LensDirect Customer Happiness
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M. W.
May 9, 2023
Had an issue with my order and…
Had an issue with my order and contacted Karielle for support. She quickly took care of my issue and then followed up with a confirmation email. Great customer service from Karielle. Thank you!
Response from LensDirect.comJun 5, 2023
Hi M. Wilcox, It’s great to hear that you had a positive experience with Karielle. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Regards, LensDirect Customer Happiness
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Alysia J.
May 9, 2023
Account and Order Q/A
O’Neil helped me with my account and order, did a great job! Thank you- Alysia
Response from LensDirect.comJun 5, 2023
Hello Alysia, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
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Solange N.
May 9, 2023
Thanks Oneil!
Oneil from customer service was amazing! Very kind and extremely helpful and efficient. Resolved my issue in no time and was so pleasant on the phone!! One of the better customer service experiences I have had in recent memory.
Response from LensDirect.comJun 5, 2023
Dear Solange, Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day! Regards, LensDirect Customer Happiness
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Scott
May 9, 2023
Oneil did a great job in helping with…
Oneil did a great job in helping with my order. There was a problem and he fixed it quickly.
Response from LensDirect.comJun 5, 2023
Hello Scott, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best Regards, LensDirect Customer Happiness
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azmomma
May 8, 2023
Great Customer Service
Bibi in customer service helped me right away and was able to make sure the correct order was being sent.
Response from LensDirect.comJun 5, 2023
Hello Azmomma, Thanks for your 5-star review! We sincerely appreciate your feedback. Regards, LensDirect Customer Happiness
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Morgan D.
May 8, 2023
Happy customer
Kayla was knowledgeable, efficient, timely and all issues were handled professionally and were resolved. Excellent customer service!
Response from LensDirect.comJun 7, 2023
Hello Morgan, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Regards, LensDirect Customer Happiness
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