LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Orianna F.
May 12, 2023
I had a question about my order and was…
I had a question about my order and was helped by Natasha who super quickly explained what was happening and made sure I was getting my order in an even faster time frame. An amazing help!
Response from LensDirect.comJun 5, 2023
Hello Orianna, We’re so grateful that you took the time out of your day to share your review with us, LensDirect. We’ll make sure that your customer representative Natasha receives your kind feedback. It will make their day! Sincerely, LensDirect Customer Happiness
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Deborah
May 12, 2023
Helpful
Ellen was very helpful and understanding about my inquiry. Very pleasant to speak with.
Response from LensDirect.comJun 5, 2023
Hello Deborah, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Regards, LensDirect Customer Happiness
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Eason Z.
May 12, 2023
Not just solved my problem but offered…
Not just solved my problem but offered fantastic customer experience and service.
Response from LensDirect.comJun 5, 2023
Hello Eason, Thank you for the 5-star review! We’re here to serve you anytime. Regards, LensDirect Customer Happiness
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Matt
May 12, 2023
Order Issue Resolved Easily!
I was having some issues getting my prescription verified and so I contacted customer service via the online chat. Natasha was incredibly helpful and got my issue resolved in just a few messages! She also upgraded my shipping for the hassle of having to wait so long for my order. Very helpful!
Response from LensDirect.comJun 5, 2023
Hello Matt, We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our customers, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day! Sincerely, LensDirect Customer Happiness
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Dana G.
May 12, 2023
Keisha in Customer Service was…
Keisha in Customer Service was wonderful. Checked both of my lens orders to insure all information is correct. Thanks so much.....
Response from LensDirect.comJun 5, 2023
Hi Dana, Thank you so much for giving us 5 stars. You made our day! Regards, LensDirect Customer Happiness
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ESTHELA L.
May 12, 2023
Lenora was awesome!
Spoke with Lenora which was such a great experience.. she helped sort out all the orders that were charged incorrectly, very patient and very knowledgeable and efficient.. I appreciate everything she did for me thank you Lenora
Response from LensDirect.comJun 5, 2023
Hi Esthela. We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. All the best, LensDirect Customer Happiness
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TJDG
May 12, 2023
Warren!!!!
I talked to Warren and they made everything better and answered all my questions in a timely manner!!! I wish it was a 10 star review as the five star just doesn’t seem to be enough when you get to talk to people like Warren!! Thanks so much!!
Response from LensDirect.comJun 5, 2023
Hello TJDG, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Warren receives the recognition they deserve. Thank you again, TJDG, have a great day! Regards, LensDirect Customer Happiness
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George
May 11, 2023
Terrific Customer Service…
Sheena was very helpful in responding and quickly resolving my concern with outstanding customer service. A great addition to the LensDirect team!
Response from LensDirect.comJun 5, 2023
Hello George, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Sincerely, LensDirect Customer Happines
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