LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Tanika M.
Aug 7, 2026
Great company and great service
My order was correct and the shipping process was not complicated. I also was kept up to date with my order in real time. Thank you and I will be ordering again very soon.
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Judith N.
Aug 7, 2026
Great service and very friendly and…
Great service and very friendly and helpful assistant
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Mike
Aug 7, 2026
Great experience
They helped me through how to check a measurement. The price is great. The order got here sooner than I expected. I tried the glasses on and am more than pleased. I'll definitely be using these guys again!
Response from LensDirect.comAug 7, 2026
Hello Mike! We're delighted to hear that our team was able to help you confirm your measurements and that you found our prices great. It's even better to know your order arrived sooner than expected and that you're more than pleased with your new glasses. We truly appreciate your support and look forward to helping you with your next pair. See you again soon!
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luis R.
Aug 6, 2026
The person in customer service was very…
The person in customer service was very helpful and understanding, I really appreciate his patience.
Response from LensDirect.comAug 7, 2026
Hello Luis! We're delighted to hear that our customer service team provided you with helpful, patient, and understanding support. We'll be sure to share your feedback with the team it means a lot to us. We truly appreciate your support and look forward to assisting you again in the future!
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Aj G.
Aug 6, 2026
Francine was nothing but a help
Francine was nothing but a help ! Your products are superior and I’ll be happy to use lensdirect for my future business! Thanks again 🙏
Response from LensDirect.comAug 7, 2026
Hello AJ! We're thrilled to hear that Francine was so helpful and that you're happy with the quality of our products. Your kind words mean a great deal to us, and we'll be sure to share your feedback with Francine. We truly appreciate your support and look forward to serving you again for all your future eyewear needs.
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Howard C.
Aug 6, 2026
Jaron was very helpful in my request to…
Jaron was very helpful in my request to correct 2 requests for lens replacement and made it only one request. He made the correction quickly and was able to remove an expired credit card from my list of credit card which is the reason for the incorrect entry of 2 pairs of glasses
Response from LensDirect.comAug 7, 2026
Hello Howard! We're so glad to hear that Jaron was able to quickly resolve your order by combining the duplicate lens replacement requests and removing your expired credit card to prevent any further issues. We'll be sure to pass along your kind words to him. We truly appreciate your feedback and look forward to serving you again in the future!
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jennifer K.
Aug 6, 2026
Bibi was very helpful in canceling my…
Bibi was very helpful in canceling my order!
Response from LensDirect.comAug 7, 2026
Hello Jennifer! We're happy to hear that Bibi was able to assist you with canceling your order quickly and efficiently. We'll be sure to share your kind words with her. We appreciate your feedback and hope to have the opportunity to serve you again in the future!
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Lorna D.
Aug 6, 2026
Francine was very prompt
Francine was very prompt, professional and courteous when I needed assistance with my order! Great customer service! 🥰
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