LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

el
May 29, 2023
Great Customer Service
After finishing my transaction for lens replacement, I received a text with a 40% off code. I contacted customer service, Ellen, the rep was extremely accommodating. She was able to redo my order reflecting the 40% discount. Thank you Ellen!
Response from LensDirect.comJun 2, 2023
Thank you for your kind words, We’re grateful for your feedback. It’s our pleasure to provide the best possible service to our guests, and we’re glad that this commitment was reflected in your visit. We look forward to the next time we’re able to serve you again. Have a wonderful day! All the staff at LensDirect
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Donna M.
May 29, 2023
Very pleasant experience
Even though it was a holiday. I was greeted promptly. I spoke with Kurshel. She was courteous, friendly and thorough. Kurshel verified everything with me and advised me when my shipment would go out and how I could track it. This was a very pleasant experience.
Response from LensDirect.comJun 2, 2023
Hi Donna! Thank you for shopping with LensDirect. We want you to know how much we appreciate your review. Our staff works hard every day to give you the best experience possible. I’ll make sure to share your feedback with them. They’ll be thrilled to know their hard work has paid off. Best, LensDirect Customer Happiness
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Jennifer C.
May 29, 2023
Bibi was very helpful
Bibi was very helpful. It didn’t take long to send my rx and get it verified and uploaded with her help.
Response from LensDirect.comJun 2, 2023
Hi Jennifer! It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Sincerely, LensDirect Customer Happiness
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Kim C.
May 28, 2023
Best Customer Service
I could not be more pleased with the customer service experience I have had with Lens Direct, especially the kind and caring assistance I received from Mr. Bibi Khan. I neglected to include a discount code and paid in full. Mr. Khan was able to adjust my balance and refund me the savings with no questions asked, Bravo to this well run and honest company. I will be using them for ALL my future eyeglass needs and so should you.
Response from LensDirect.comJun 2, 2023
Dear Kim, We built LENSDIRECT to provide the best possible service to every customer. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. Sincerely, LensDirect Customer Happiness
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Andy R.
May 27, 2023
Love this company
Love this company. Reasonable prices and quality products. Bibi provided fast, courteous and effective support.
Response from LensDirect.comJun 2, 2023
Hi Andy, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
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mika
May 27, 2023
Bibi
Bibi, chat representative, was a great help in clarifying my order issues. She was quick and friendly.
Response from LensDirect.comJun 2, 2023
Hi Mika It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Kind Regards, LensDirect Customer Happiness
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Clint B.
May 27, 2023
Ordered as a Guest
Ordered as a Guest, and signed up a couple of days later but couldn't find my order. O'Neil helped me combine my accts so I could find my status and was a pleasure to deal with... Thank you!!
Response from LensDirect.comJun 2, 2023
Hello Clint, We’re so grateful that you took the time to share your feedback with us. It’s our pleasure to serve customers like you. Have a wonderful day! Best, LensDirect Customer Happiness
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Tigali
May 27, 2023
Great experience with ordering lenses…
Great experience with ordering lenses from LensDirect and their auto refill feature rocks. When I needed help, Bibi answered the chat session on the site and was fast and efficient in resolving my inquiry in seconds.
Response from LensDirect.comJun 2, 2023
Helio Mariano! It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Best Regards, LensDirect Customer Service
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