LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Constance S.
Jun 8, 2023
Helpful and fast customer service
I see a lot of bad reviews, but I have had no issues personally so far. This is my second experience with LensDirect and Daisy has been super helpful with my frame troubles. I was unable to have my order complete due to the frame type, so I will be getting my frames back for free. Not only that, but I get to keep my discounted price and got help finding the right replacement frames for my order and a new shipping label for my ease of shipping! I hope this second order goes as smoothly as it seems it is! :)
Response from LensDirect.comJun 12, 2023
Hi Constance, It’s great to hear that you had a positive experience with LensDirect. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Regards, LensDirect Customer Happiness
Report
Pat
Jun 7, 2023
Great Customer Service
I placed an order and then received a discount code. I reached out to customer support and STARR applied the code to my order. This was great customer service. Thanks STARR!
Response from LensDirect.comJun 7, 2023
Hi Pat, It’s great to hear that you had a positive experience with LensDirect. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Regards, LensDirect Customer Happiness
Report
Pat K.
Jun 6, 2023
Keisha was very responsive and helpful
Keisha was very responsive and helpful. I accomplished everything I wanted to in a short amount of time.
Response from LensDirect.comJun 6, 2023
Hello Pat, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Report
Debbie L.
Jun 6, 2023
Great customer service
Great customer service. Bibi understood by question & made the adjustments. She saved me money too!!
Response from LensDirect.comJun 6, 2023
Hello Debbie, We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, LensDirect Customer Happiness
Report
Chad
Jun 5, 2023
Been a customer for a few years now and…
Been a customer for a few years now and I am satisfied. Had a mix up with my old billing info still showing on file and order was rejected. I called customer service and Selwyn was very helpfull and solved my problem.
Response from LensDirect.comJun 6, 2023
Hi Chad. We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. Regards, LensDirect Customer Happiness
Report
Richard H K.
Jun 5, 2023
Fantastic Customer Service Experience
My customer service professional that assisted me today was fabulous. He had great customer service skills and assisted me with my 2 requests in a professional timely manner.
Response from LensDirect.comJun 5, 2023
Hi Richard! Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
Report
richard K.
Jun 4, 2023
Service was fantastic
Service was fantastic! Shawn went Over and above to help me!
Response from LensDirect.comJun 5, 2023
Hi Richard, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
Report
Donna M.
Jun 1, 2023
Kayla was an absolute pleasure
Kayla was an absolute pleasure. She went above and beyond to help me, in addition to being kind and polite. Customer care is the front lines of a company..their job is a direct reflection of its image. I’d Kayla a 10 if ratings went that high Thank you
Response from LensDirect.comJun 2, 2023
Hello Donna It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. All the best, LensDirect Customer Happiness
Report