LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Shizel G.
Jun 16, 2023
The representative was aware of the…
The representative was aware of the urgency of my request and made sure that I was taken care of accordingly. This is my third order with LensDirect in the past 3 months and I am pleased with the results of every order.
Response from LensDirect.comJun 19, 2023
Hi Shizel, We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. All the best, LensDirect Customer Happiness
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ViA
Jun 16, 2023
Alex Efficiently Made Possible My ReOrder Selection
Alex was very cordial and polite. His tone and manner were very much appreciated. He was able to assist me with the completion of my reorder.
Response from LensDirect.comJun 19, 2023
Dear VIA, Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day! Regards, LensDirect Customer Happiness
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Troy N.
Jun 16, 2023
Best Service in the Industry
I had received an email telling me that my new order could not be processed due to my card not being valid. Nigella took my call and expressed a very comfortable and warm tone. She quickly corrected my card information for me. Verified everything for my order was correct and got my order processed for shipment right away. LensDirect has always been wonderful to me and the customer service is absolutely top notch. More companies should take a page from their book on how they handle customer service and execute it to perfection.
Response from LensDirect.comJun 19, 2023
Dear Troy, We’re so happy to hear you had a great experience at LensDirect. Your review made our day! Our whole team works very hard to keep our customers happy, but we can only do it thanks to amazing customers like you. Thanks again, and we hope to serve you again soon. Sincerely, LensDirect Customer Happiness
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Claire L.
Jun 15, 2023
Kissel was incredibly helpful!!
Kissel was incredibly helpful. I’m a young contacts user who did not realize that I needed astigmatism lenses and she explained the concept to me, how it was shown in my prescription, and corrected my lensdirect order to the astigmatism lenses so that I could actually see! She was personable and charismatic, all the while helping me efficiently and going above and beyond to give me all the assistance and explanation I needed. Thank you, Kissel!
Response from LensDirect.comJun 19, 2023
Dear Claire, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
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douglas P.
Jun 14, 2023
Helpful
Online chat was very helpful
Response from LensDirect.comJun 15, 2023
Hello Douglas, We really appreciate you sharing your review of our service. Thank you! Regards, LensDirect Customer Happiness
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Anna C.
Jun 14, 2023
Great online customer service
Chatted online with kissel and got the help I needed!
Response from LensDirect.comJun 15, 2023
Dear Anna, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
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laetitia S.
Jun 14, 2023
Attention to personal needs, quick resolution to your problem.
For the first time I had such a close and fulfilling approach to my buying contact lenses from this store. Everything went smooth and I’m happy with the purchase. Lenora was awesome and very thorough and pleasant
Response from LensDirect.comJun 14, 2023
Dear Laetitia, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
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Noelle N.
Jun 13, 2023
Kissel was so helpful
Kissel was so helpful, trying to escalate my dates for my order arrival. I really like working with Lensdirect, I just dislike how many times I lose my glasses!
Response from LensDirect.comJun 14, 2023
Hello Noelle, Thank you for choosing our service and writing such a positive review. We’re glad to have you as a customer and we’ll do our best to continue delivering the high-quality experience you’ve come to expect. Regards, LensDirect Customer Happiness
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