LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Dee
Jun 23, 2023
Thank you Natasha!
Natasha helped me with an issue I have been dealing with for over a week. She resolved my situation in about 15 minutes and called me back to assure me that she did what she said she would. I was ready to cancel my order with LensDirect, until Natasha was able to help me.
Response from LensDirect.comJun 23, 2023
Hello Dee, Thanks so much for sharing your feedback about our service. We’re glad to hear that our team’s performance exceeded your expectations, and we’ll make sure that Natasha receives the recognition they deserve. Thank you again, Dee, have a great day! Best, LensDirect Customer Happpiness
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Adam G.
Jun 22, 2023
Excellent customer service
Excellent customer service. Thanks Charlena.
Response from LensDirect.comJun 23, 2023
Dear Adam, Thanks for your 5-star review! We sincerely appreciate your feedback. Regards, LensDirect Customer Happiness
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KV
Jun 22, 2023
Missing item fix
Was sent an order with a missing item so I reached out when I discovered this. The customer service rep, Nelva, handled the matter quickly, escalated the issue so the correction would be made, and followed up to let me know the matter would be resolved. She told me that I would receive an email when the shipment was sent, which I promptly did.
Response from LensDirect.comJun 23, 2023
Hello KV, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Regards, LensDirect Customer Happiness
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Lisa M.
Jun 22, 2023
I needed to postpone an auto refill…
I needed to postpone an auto refill order and Nyah responded right away and got it cancelled before it shipped and before I was charged. Excellent customer service!
Response from LensDirect.comJun 22, 2023
Hello Lisa, It’s lovely to hear your kind words of appreciation for our hard-working staff at LensDirect. Thank you for choosing us. We hope to serve you again soon. Regards, LensDirect Customer Happiness
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Allison
Jun 21, 2023
5 Stars for Kissel ⭐️
My 5 stars is for Kissel, who helped me when I called customer service for a card issue. She was awesome, knew exactly how to help me, and did so quickly and kindly. Thank you, Kissel!
Response from LensDirect.comJun 22, 2023
Hello Allison, We built LensDirect to provide the best possible service to every customer who walks through our door. We can’t thank you enough for taking the time to share your feedback with us and reminding us why we do what we do. Regards, LensDirect Customer Happiness
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ShreeK
Jun 21, 2023
Nigella was very helpful and got all of…
Nigella was very helpful and got all of my questions answered. Very friendly! Thank you!
Response from LensDirect.comJun 22, 2023
Hello Shreek, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness
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Kathryn Tidwell J.
Jun 21, 2023
She was very helpful!!
She was very helpful!!! Answered all my questions and now my contacts are in the mail priority shipping!!!
Response from LensDirect.comJun 22, 2023
Hello Kathryn, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Regards, LensDirect Customer Happiness
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Lindsey Van H.
Jun 21, 2023
Nyah answered my questions in a timely…
Nyah answered my questions in a timely fashion and did what they could to expedite my order. In general, it would be better to know about backordered items at the time or ordering.
Response from LensDirect.comJun 22, 2023
Hello Lindsey, It’s great to hear that you had a positive experience with LensDirect. Our team will be happy to hear that their hard work has paid off! If there’s anything we can do to serve you further, let us know. Regards, LensDirect Customer Happiness
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