LensDirect.comReviews of lensdirect.com

I sent a pair of expensive Oakley sunglasses for lens replacement. They were received by LensDirect on August 17,2020. They state that lens replacement takes 7 - 10 business days from when they get the glasses. It is now September 16, 2020. 22 business days have gone by and there is no sign of my glasses. My 'Dedicated Service Rep' has not responded to three emails and her direct phone number won't answer. So I figured maybe she got fired or was sick so I called the regular service number on three more occasions. Each time I was told there was NOBODY who could speak with me about by glasses. The phone operator assured me that the Service Rep still worked for Lens Direct and would call without fail the next day. Of course, no call... Do not do business with this company. If they can't respond in any fashion to a customer looking for their glasses, you don't want to do business with them. I guess I will call my bank and try and get back my money. I doubt I will ever see my sunglasses again.

My last shipment had the last set missing contacts. I am very unsatisfied with my purchase.

First delivery was good. Received my order at a good price. But then a month later they sent an entire new order and now are not communicating with me so I can return a $300 order that I do not want or need. I will now have to coordinate with my credit card company to get my money back. They are not telling me where to return the lenses or even answering my emails. What a headache that I don't need!!

I only bought from your organization once. I cancelled everything afterwards. And just recently I get an email thanking me for a recent purchase with a tracking information that supposedly I ordered was sent to an address which I don't even live there anymore. So I received an email from one of your team members asking me how was my order was. I explained everything to her. She comes back and tells me, "I'm sorry you cancelled your order but you didn't cancel your auto refill order" this is why I don't like auto refills it's just another way for a company trap you. I would never buy from your company again and definitely would not anything with an auto refill.

Did not receive my contacts. I reached out and was told I would be sent a new order, but have not received any tracking information or any follow-up communication.

To start I was sent the wrong order, and after ‘customer service’ tried for 5 minutes to say it was my fault (they had my prescription) I was told that a replacement would be sent. No replacement was sent. Took a week to get ahold of anyone, then they told me they cancelled my order instead of replacing. I never received an email or any information that the order was changed, I only found out because I called repeatedly. Also, I was given different information each time I did get ahold of someone. Supposedly they are refunding me but I’m still out of pocket because I can’t wait on this company to do anything they say and I need my contacts. So now after ordering my contacts nearly 3 weeks ago, I am out of contacts, out of pocket, and had to order somewhere else and pay for expedited shipping so I’m out another $20. Will not use this company again and DO NOT recommend. I gave 1 star because it wouldn’t let me give 0 stars

I still haven’t get my order the service is really bad, the customer service skills are even worst I won’t recommend nobody to buy from them

Not good service lensdirect had my ray ban frames for 3 months and never filled the script , defiantly look for other services to fill your lens needs.