LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com Reviews | Read Customer Reviews of lensdirect.com

LensDirect.com reviews

Showing 10,162 reviews with 5 stars · Clear filters

Saeed K.
Jul 10, 2023
Selwyn is very responsive, professional, and helpful
Although there were a couple of days of delays with my Sunglasses Lenses replacement, their customer service staff was very responsive and helpful. I worked with Selwyn and he was very very helpful. Thanks, Selwyn for being so responsive and helpful!
Response from LensDirect.comJul 11, 2023
Dear Saeed, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Sincerely, LensDirect Customer Happiness
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Craig N.
Jul 10, 2023
awesome customer…
awesome customer service!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Response from LensDirect.comJul 11, 2023
Hello Craig, Thank you so much for giving us 5 stars. You made our day! Regards, LensDirect Customer Happiness
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Felicia H.
Jul 10, 2023
Charlena with customer service got my…
Charlena with customer service got my sons order figured out and got him what he needed. So glad we used this company
Response from LensDirect.comJul 11, 2023
Dear Craig, Feedback like yours is valuable to us. It helps us continue to improve and provide the best possible service to customers like you. Thank you, and have a great day! Regards, LensDirect Customer Happiness
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Miki S.
Jul 10, 2023
Love their frames
Love their frames! Much higher quality than Warby Parker.
Response from LensDirect.comJul 11, 2023
Hello Miki, Thank you so much for giving us 5 stars. You made our day! Regards, LensDirect Customer Happiness
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Jimmy R.
Jul 8, 2023
ALEX is an EXCELLENT LensDirect Customer Happiness Rep
After a couple of delays with my Sunglasses Lenses replacement order, I worked with ALEX and he MADE IT HAPPEN almost immediately. ALEX is an EXCELLENT LensDirect Customer Happiness Rep. ALEX made this Customer VERY HAPPY!!! Thank you ALEX
Response from LensDirect.comJul 10, 2023
Hi Jimmy, Your kind words about our Customer Service, we really appreciate it. We love making our customer’s days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us! Regards, LensDirect Customer Happiness
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Jake P.
Jul 8, 2023
Charlene was quick and assisted me…
Charlene was quick and assisted me immediately with my issue. Great customer service
Response from LensDirect.comJul 10, 2023
Hello Jake, We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon. Regards, LensDirect Customer Happiness
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alton F.
Jul 7, 2023
Your agent was very professional
Your agent was very professional, polite and helpful . As a company you should be very appreciative !!!!! Thanks
Response from LensDirect.comJul 10, 2023
Hello Alton, Thanks for the 5 stars, your review is a great way to let us know we’re on track for making our customers smile! We appreciate you taking the time to give your feedback and look forward to serving you again in the future. Regards, LensDirect Customer Happiness
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LaPaige B.
Jul 6, 2023
I had a wonderful experience
I had a wonderful experience. After having issues with fedex shipping, I messaged customer service and they responded very fast and sending a replacement . Sharissa customer representative was amazing !
Response from LensDirect.comJul 7, 2023
Dear LaPaige, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, LensDirect Customer Happiness
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