Melissa R.
Good service by text.
Sharissa was helpful and quick.
Response from LensDirect.comAug 3, 2023
Hello Melissa, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Best, LensDirect Customer Happiness

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Melissa R.
Sharissa was helpful and quick.
Response from LensDirect.comAug 3, 2023
Hello Melissa, We can’t wait to share your 5-star review with our team. They’ll be thrilled! Best, LensDirect Customer Happiness
David
Great prices. Prompt response. I had to change my order halfway through and they handled it quickly.
Response from LensDirect.comAug 3, 2023
Hello David, Thank you for the 5-star review! We’re here to serve you anytime. Regards, LensDirect Customer Happiness
Jocelyn Young S.
Kissel was great in helping me with my order. I always have great customer service when I call your company. Thanks for all you do!
Response from LensDirect.comAug 3, 2023
Hello Jocelyn, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Best, LensDirect Customer Happiness
Eric K.
Kissel was amazing!
Response from LensDirect.comAug 3, 2023
Hello Eric, We really appreciate you taking the time to leave us a 5-star review. It means a lot to us. Regards, LensDirect Customer Happiness
Consumer
Great service! Kissel was amazing & wonderful!
Response from LensDirect.comAug 3, 2023
Hello Customer! We’re so grateful that you took the time to leave us a 5-star review. Thank you! Regards, LensDirect Customer Happiness
Countess M.
Kessel was wonderful. He made it very easy for me to place my order and update my new prescription. Thank you so much for a wonderful customer service experience
Response from LensDirect.comAug 1, 2023
Thanks Countess, It makes our day to hear that we were able to provide you 5-star service. We’ll make sure the entire team at LensDirect receives your feedback – they’ll be thrilled to hear your kind words. Sincerely, LensDirect Customer Happiness
Karen H.
Sharissa was helpful, patient, and sorted out my rx! Thanks, Sharissa!
Response from LensDirect.comAug 3, 2023
Hi Karen, We sincerely appreciate you taking the time to share with us your experience at LensDirect. On behalf of our entire team, thank you for allowing us to serve you. All the best, LensDirect Customer Happiness
Eva
I recently got an email stating I needed a new prescription, even though I uploaded that weeks ago with the order. I was not hopeful when I clicked on “contact us”, but within minutes Lenora contacted me. She looked into the matter, found the prescription and fixed the issue. I was very impressed with the speedy and courteous response.
Response from LensDirect.comAug 1, 2023
Dear Eva, It’s always amazing to hear that we’ve been successful in our goal of providing our customers with the best possible experience. Thank you for giving us the chance to serve you. Best, LensDirect Customer Happiness