Carmela B.
Warren was very quick to resolve my…
Warren was very quick to resolve my concerns regarding my frames..Thank you Warren for all the help.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Carmela B.
Warren was very quick to resolve my concerns regarding my frames..Thank you Warren for all the help.
Sofi I.
Thank you KAYLA, for the very professional and courteous service I received.
pjr R.
The reps at this company always provide excellent service. They really shine.
Paul P.
Call got through to a human right away & he answered all my questions. Thank you Warren!
Susanna
Warren provided great customer service and got my questions answered. Happy for considerably lower prices that other places.
Hughes
Great customer service provided by Nyah. Thank you.
Elizabeth
This was my first time using lens direct. I had a couple of questions and called their customer service line. Nyah answered my questions and made it an easy process. Having great customer service makes a big difference! Nyah made that happen.
ASO
Customer service was very responsive. Nyah was polite and helpful and made me feel like my questions and concerns were being promptly and professionally addressed.
Response from LensDirect.comSep 4, 2023
Dear Customer, I’m happy to hear that our team provided you with excellent service. I’ll make sure that they receive your feedback. I’m sure it will make their day! Kind Regards, LensDirect Customer Happiness