Sarah
Nyah was very helpful
Nyah was very helpful

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Sarah
Nyah was very helpful
Christian
Nyah was very helpful in assisting me and managing to solve the problem quickly.
Thomas W.
Purchasing glass prescriptions on the internet, particularly something personal and expensive, always poses a risk. Who is this company? Can they be trusted? You just never know. And then, there are those few companies/people who rise to the top—lensdiect is such a company.
Response from LensDirect.comSep 12, 2023
Hello Thomas, Thank you for this touching note. It has been our absolute pleasure to serve you, and we hope that you return soon. Sincerely, LensDirect Customer Services
Jim
Experience with LensDirect has been great and Kayla in particular was so helpful with my order. She was prompt and courteous. Thanks Kayka!!
Chris C.
I am so satisfied with the service from Lens Direct, both via email and over the phone. I required blue light protection within my lenses and Daisy did help me to upgrade for that feature and I ended up with a savings as I did not need a certain coating because my lenses are for single vision. So a discount and verifiction that I will receive all of my options for my lenses is such a win!! Thank you Daisy!!!!
Response from LensDirect.comSep 12, 2023
Dear Chris, It’s lovely to hear your kind words of appreciation for our hard-working staff at LensDirect. Thank you for choosing us. We hope to serve you again soon. Sincerely, LensDirect Customer Happiness
Anna
Customer service rep Kimia answered my question at a timely manner! The discount code i received from my email did not work and kimia fixed my issue so i can move forward with my order. I ordered replacement contact lenses. Will use again. Thank you!
M
Customer service rep Natasha answered my emails fast! Online ordering from any retailer can be stressful, but the folks at Lens Direct did a good job. I ordered replacement lens for existing frame, and a new frame/lens from their catalog. Will use again. Thanks Natasha.
Response from LensDirect.comSep 12, 2023
Hi M! Thank you for visiting us at LensDirect. We want you to know how much we appreciate your review. Our staff works hard every day to give you the best experience possible. I’ll make sure to share your feedback with them. They’ll be thrilled to know their hard work has paid off. Best, LensDirect Customer Happiness
Foongy L.
Natasha answered the phone and was incredibly patient and kind. I was very impressed with her service! She is a credit to your company.
Response from LensDirect.comSep 12, 2023
Hi Froongy, Our team enjoys doing what they do because of customers like you. Your review just made our day. Thank you so much! Regards, LensDirect Customer Happiness