LensDirect.comReviews of lensdirect.com

Sharissa was awesome. I had some trouble getting the glasses back, but Sharissa was the most responsive & she was pleasant to talk to & she got my order shipped!

Kima was great and helped me with my order !

Kayla was helpful in assisting in a return. Ordering frames/lenses online isn't easy. I was not happy with how the frames looked on my face after receiving them. I was hoping for a solution since I didn't want to be out money and have frames I'd never wear because of how they looked on my face. Kayla was able to offer a solution. I appreciate her willingness to help me.

Customer service is always so helpful; Karielle was resourceful and quick with responding. I asked to cancel my order and it was done right away.

After being disappointed by the quality of the customer service using the chat function, I sent an e-mail to get an answer to my question. Nyah was responsive, knowledgeable and gave me a definitive answer to my inquiry. She was a pleasure to deal with.

Nyah is always so helpful. I have been displaced due to the recent fires and Nyah made ordering so easy. Thank you!!!

I used lens direct for new lens for existing sunglasses. It took a little longer than I hoped to get them, but price was good and they came back great. I placed another order to replace lenses for another pair of sunglasses and glasses. Just checked in on status with Kayla and she quickly answered my questions and helped manage expectations on timing.

Great customer service. Nyah was very helpful.