Robert C.
Sharissa was professional
Sharissa was professional, courteous, efficient and knowledgeable.

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Robert C.
Sharissa was professional, courteous, efficient and knowledgeable.
Danny F.
Karielle was amazing today assisting me with my request very prompt and courteous!
Mary M.
Both times I emailed a question I received a helpful and courteous reply within 24 hours from Karielle. Also I have received an update & tracking # on my lens shipment. 5 Stars and I recommend to all for pricing & support!
mike
made the process of getting new lenses easy and affordable. i will be buying another set of lenses soon.
Julie D.
Nyah was fabulous! Very professional.
R P.
Excellent communication!
Annette B.
Nyah was very helpful, patient, and professional. She helped me navigate what I needed to do in order to place my order. Customer service agencies need more like her. She really helped and didn’t make me feel inadequate!!! Thank you Nyah!!!
Paula F.
This is the second time I have ordered lenses from Len's direct. Shortly after replaced my second order, I got an email that it was on hold due to old credit card information. I called and had an excellent customer service experience with Kayla. These days you don't get much personal service. I really felt like she cared and it meant a lot to me. My problem was resolved quickly and through a very pleasant interaction.