Krista C.
Very fast and friendly
Very fast and friendly

Launched in 1992, LensDirect.com is a top-rated American online retailer offering an extensive selection of brand-name contact lenses, glasses, sunglasses, eyewear lens replacement, and related products – at amazing prices. Operated with a clear mission: offer incredible vision care products at incredible prices with incredible customer service. LensDirect is a family-run business that treats their customers like family – it’s our mantra, it’s our ethos. Which is why Newsweek awarded LensDirect with having the best customer service in the United States – two years in a row. So, whether you’re looking for name-brand contact lenses, in need of an affordable and stylish pair of frames, or looking to replace the lenses on your favorite specs – LensDirect is here to help.
LensDirect.com (lensdirect.com) has 11,626 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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Vision & Hearing · New York, New York
Excellent
Vision & Hearing · New York, New York
Excellent

Vision & Hearing · Champlain, New York
Excellent

Vision & Hearing · Port Washington, New York
Excellent
Showing 10,162 reviews with 5 stars · Clear filters
Krista C.
Very fast and friendly
Hunter G.
Great customer support. 5 stars for Kayla Johnson. A very kind and detailed individual. We need more folks like her around. Thank you Kayla!
Ilea A.
Bibi was so kind and helpful. Above and beyond customer service. Your website was extremely frustrating, getting my info incorrect on several accounts including the shipping on my first order causing me to loose $300 and had to reorder. I will not be returning to this website for my future orders. The multiple errors and stress was not worth it.
Mike
Excellent Customer Service Bibi was able to help me look up the status of my order quickly and gave me details on the next steps. Much appreciated!
nys T.
Bibi was extremely amazing and fast at their job! had zero issues and it was taken care of immediately. I really appreciate amazing customer service like this <3
Eric M.
The customer service is out of this world fantastic. They helped me swiftly with a prescription issue which caused my order to have to be changed. They were super polite and helpful. Would 10 out of 10 recommend.
Jay
Very kind, fixed the issue quickly & went above and beyond
Lu
It was fast and easy to understand. Thank you Bibi!